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All 29 Durango hotels

BEST WESTERN PLUS Rio Grande Inn

2.5 of 5
400 E Second Ave, Durango, CO 81301
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Ranked #5 of 29 hotels in Durango
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173 reviews from our community

Traveller rating
    63
    47
    32
    17
    14
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Families
57
 
Couples
52
 
Solo
9
 
Business
16
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

We went to Durango for a wedding last weekend and could not have been happier with the accommodations at this Best Western Plus. I think the PLUS must represent the attitudes of all the employees we encountered. From the Front Desk, breakfast staff, housekeeping and even the maintenance staff working around the hotel the experience was the same. Warm friendly... More

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See 2 more reviews by Brian O for Durango
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
17 June 2013

Thank you very much for the great review. We have a great, caring staff and we are so happy that you have acknowledged that in your review. We hope that you will come stay with us again and enjoy the area and the hotel. Enjoy your summer! Mary Kay Dobson More

Melbourne, FL
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 June 2013

Very nice hotel with large rooms & friendly, helpful staff. We stayed there two nights & took the train to Silverton and back. Both nights, the pool was taken over by roudy kids that splashed water out of the pool area and into the surrounding walk ways. The second night the smoke from the trains was sucked into the room... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
14 June 2013

Thank you again for taking the time to review our property. I again apologize for the rambunctious children at the pool. I know that kids love our pool and do get a little out of hand at times. I have talked to the owner about your suggestion and he is taking into consideration. We did have some large groups during... More

Texas
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 June 2013

We stayed two nights at the Best Western Plus Rio Grande in Durango and loved the 3-story atrium with the pool and hot tub. Elevator had a glass wall so we could enjoy the atrium. Pool area was well-maintained. Our room was on the third floor with two queen beds, refrigerator, etc., and was very clean and comfortable. Amenities were... More

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See 5 more reviews by TXTripper for Durango
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
14 June 2013

Thank you for taking the time to review our hotel. It is greatly appreciated!! We do have a great property with a great staff. I am happy that you enjoyed the atrium, some guests prefer to be outside-everyone has different tastes and needs. Durango is a great area to visit with the train, the mountains, rafting and the overall beauty... More

Mendon, New York
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 June 2013

Is in a very good location if you want to ride the train to Silverton because you can walk and don't have to pay extra to park your car. You are also within walking distance of the town and restaurants. We had a nice King room; it was clean and quiet but could use a little update. It was one... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
14 June 2013

Thank you very much for taking the time to review our property. Our location is great and we do offer a lot of great service and amenities. We pride ourselves on our friendly helpful staff and I am pleased to see that they did not fail where you were concerned. All of our rooms have safes with the exception of... More

Buckinghamshire
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 June 2013

We'd stayed at this hotel before and appreciated the convenience of being in the centre of Durango. We were well pleased with our room, which was on the exterior of the building, finding it spacious, clean and comfortable. Clearly from other recent reviews that doesn't apply to all rooms, but ours was fine. The central swimming pool does give a... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
14 June 2013

Thank you very much for your review. I am glad that you enjoyed your accommodation along with the amenities that the hotel has to offer. We have a great location and our property is clean. We do hope that you revisit if you are in the area again. We appreciate your input! Mary Kay Dobson More

Eden Prairie
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 28 May 2013

The location of the hotel is great! It's an easy walk to the shops and restaurants in this quaint town. When we walked into the very small lobby, we wondered if we had made a mistake staying here. However, the front staff's friendliness and offers to recommend restaurants (complete with a map) made us quickly realize that it this hotel... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
29 May 2013

Thank you for the review. I am sorry about the dark room. All the rooms have a window but we do have a few that face a breezeway where there is not much light. We have interior rooms and exterior rooms that are probably a little brighter. We hope that you enjoyed your time in Durango and we are very... More

San Rafael, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 28 May 2013

I agree with the loulou3 that the air was very loud. Also, due to that review, we requested an exterior room, and was very glad we did. The soft finishes in the room - carpet, drapes, etc, were plain dated an icky, and reeked of deodorizor. We were there on Memorial Day weekend, so the town was packed anyway, and... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
29 May 2013

Thank you for taking the time to review our hotel. We are in the process of updating our rooms and adding new carpeting and remodeling the bathrooms. I apologize about the air conditioner noise. The units do have the option of choosing a quieter fan but that may have still been too loud for your taste. We do have a... More

Traverse City MI
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 16 May 2013

We walked around a lot because we didn't want to go back to our small, dark room. At night the room was too warm, but turning on the very noisy air conditioner was worse. We put the chain on the door and left the door ajar. The swimming pool predominates the indoor space, so the smell of chlorine hangs heavy.... More

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See 2 more reviews by loulou3 for Durango
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
17 May 2013

I am so sorry that you were unhappy with your room. We do have rooms that do not face the pool and are brighter. The atrium can be a little darker than the outside rooms. We would have been happy to relocate you had we known that you were unhappy. I am glad that you enjoyed the drinks, we don't... More

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Senior Reviewer
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3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 May 2013

Room was excellent...decor very nice..bed and shower both wonderful. Park your car and take the short stroll into town to shop and eat. Breakfast was extremely nice with lots of choices...clean and tidy. Loved the little patio. Would highly recommend to all.

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
17 May 2013

Thank you so much for the great review. We do offer ground floor rooms for easy luggage hauling. We also have an elevator for guests that like a higher floor. We are happy that you enjoyed our facility. Thank you so much for the positive comments!! They really made our day! Mary Kay Dobson More

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 14 May 2013

Lovely hotel built around the Atrium and heated pool Only had one night here but would have liked more. Reception staff very helpful. Everyone gets a free drink for happy hour in the bar which was a nice touch. Breakfast is good but a little crowded as the sitting area is quite small. The hotel is in a great spot... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
16 May 2013

Thank you so much for the review. We do have a great atrium and indoor pool area. There are times when the noise level is a little high but we do have quite time from 9:00 pm until 9:00 am. It can be hard to seperate kids and a swimming pool. They absolutely love it!! We hope that you had... More

 
 
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Plus Rio Grande Hotel
Best Western Durango
Durango Best Western
Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Durango
#5 Business Hotels in Durango
Price range (per night): $181 - $245
Hotel Class:2.5 star (2.5*)
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