We stay here whenever in town for the train, which is usually 2 to three times a year. The rooms are always very clean and we love the atmosphere and great location on main street. Parking is great as well.

Arrived at the General Palmer on Monday 6-3-13 a little early and was advised by the teenage bellman in the parking lot to go ahead and park because our room was ready. We pulled into the parking space and the bellman was on us for our luggage. We told him that we would carry our own luggage in and he... More

Stayed one night, wish it was longer. The hotel was decorated in an old west Victorian style. It had an old fashioned tiny cage elevator so I preferred the stairs. The room was spacious with 2 really comfie queen beds and a spacious bathroom with nice toiletries, hair dryer, separate double sinks from the toilet/shower area. Fresh home made cookies... More

Room 205, Queen The hotel has a great downtown location, especially for the well known train and many shops and restaurants. Niceties abound: the old style elegance of the building and the public areas; comfortable, inviting lounge/lobby area, wonderful 2nd floor open-air deck, long breakfast hours (6-10am) which includes the possibility of in-room delivery of breakfast at no additional charge;... More

All classic hotels that have been restored should use this as their model. Not only are you getting to experience what it was like to be in a hotel built at the turn of the century, you don't have to trade off comfort or quality. The service and experience has clearly been thought out and it adds so much to... More

This is a gorgeous Victorian facility right in the middle of downtown Durango. This staff is friendly and helpful, but we had a serious temperature problem. It was too early in the season for the air conditioning to be one, and in fact, it was quite pleasant outside (in the 60's). However, we had a street-side room with large, unscreened... More

My husband and I we're coming to Durango for a getaway for our anniversary. we got there on a Friday evening and the wonderful lady at the front desk had a room for us with a great rate. she also upgraded us for no extra charge and told us happy anniversary. the room was marvelous windows everywhere, a great bath,... More

I recently brought a tour group of 13 to Durango and we stayed at the General Palmer. The customer service is simply the best! The decor of the hotel's lobby and other public rooms, as well as the guest rooms, is extremely charming and the central location makes walking everywhere a pleasure. We could not have had a better experience... More

Just recently stayed at the General Palmer while on a college visit trip. This old hotel has great charm, and is in a super location within walking distance to everything, and Starbucks is right across the street. Front desk was very nice and answered any of our travel/logistics questions. One young man actually was a college student at Fort Lewis... More