Thank you taking the time to write a review of your experience with us. We appreciate your comments about our location being close to other establishments and the free fitness club membership while staying at our hotel. Still, I sincerely apologize that you experienced an issue with your in-room refrigerator and some other guests. I can assure you, our company's... More

I recently received a copy of your review of the Crossland Economy Studios Colorado Springs. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.We know that our guests have multiple hotel choices, which is why our mission is... More

Thank you for your recent review of your stay. I sincerely apologize that your stay was less than adequate. To prevent this from happening again, my team is deep cleaning all of our rooms and we are updating where we can. I am grateful for the feedback you provided so we are able to continually improve our hotel. I invite... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the beds being ncomfortable. I invite you to contact me at css@extendedstay.com if you have any additional comments. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a... More

Thank you for your recent review of our property. I aplogize for the maintenance issues you encountered in your room. I encourage feedback from our guests so that I am able to address and resolve these types of issues. Our goal is to provide a clean comfortable room with everything in working order. I apologize if we failed to deliver... More

Thank you for your great review of our property. I'm glad that Cortney and Linda took such great care of you during your stay and they were helpful. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for taking the time to review your recent stay at our hotel.  Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory.  Please understand how truly sorry I am. We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel.  We are totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.  We... More

Thank you for the review. We appreciate you choosing Crossland and look forward to hosting you again soon. More