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Four Seasons Hotel Westlake Village

Two Dole Drive, Westlake Village, CA 91362
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371 reviews from our community

Traveller rating
    266
    64
    26
    9
    6
See reviews for
Families
86
 
Couples
117
 
Solo
23
 
Business
95
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
So Cal
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 24 May 2013 NEW

If you are used to staying at Four Seasons resorts this property may disappoint you. It is located freeway adjacent in Westlake and doesn't have a whole lot of character or appeal. The rooms are average and the overall atmosphere of the place is somewhat stale. The usual excellent Four Seasons service still exists and the Sunday brunch is excellent.... More

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Toronto, Canada
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

The service at the hotel was great, as was the food. The toiletries in the room are from "L'Occtaine En Provence" & are very nice. All the meals we ate at the hotel were excellent. Nadine, a concierge at the hotel, was fantastic. I'd explain to her what I wanted & she'd have the perfect suggestions & made great suggestions... More

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1 review
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

My wife and I stayed here for a two-night get-away from Los Angeles. Great rooms and very accommodating service. The best part of the hotel is the spa and outdoor pool, which are connected. Spa is very well kept and had a large steam room. Pool area has plenty of lounges, all of which are well situated Vis-a-Vis sun and... More

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
20 May 2013

Thank you so much for taking the time to share a review on TripAdvisor. We're delighted that you had a pleasant two-night getaway from the LA area, and I'm especially glad to hear that you enjoyed our spa and outdoor Serenity Pool during your stay. We hope to welcome you and your wife back again soon, and again, thank you... More

Boston, Massachusetts
Top Contributor
104 reviews 104 reviews
26 hotel reviews
Reviews in 63 cities Reviews in 63 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Front desk and door staff were delightful. Room okay, perfectly clean, but even the view room looked to the freeway beyond....and the toilet area of the bathroom was separated by a shower door (????) which gave only "visual" privacy. Big issue was the restaurant--we opted out of the Asian one and sat in the "bar" area off the lobby. Our... More

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
21 May 2013

Thank you so much for taking the time to share your review with us here on TripAdvisor. We greatly appreciate your compliments of the service you received at the front desk and drive, however we are disappointed to hear that this level of service and quality fell short of your expectations in The Bar. I have shared your feedback with... More

Thousand Oaks, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 May 2013

We had a suite and another room. Both were lovely. The suite had more amenities and was much better than a regular room. We had our golden retirever and hamster with us and they were made to feel just as welcomed as we were!

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
21 May 2013

Thank you so much for sharing a review of your recent stay with us. It is especially rewarding to hear from one of our local guests, and we truly value your support in the community. I'm delighted that you and your family (and pets) enjoyed a wonderful visit from check-in to check-out, and we will warmly welcome you all back... More

Huntington Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 May 2013

My daughter and I went to the hotel for a weekend getaway. We've stayed at five-star hotels before, but never a Four Seasons. Our expectations were high. The personnel were wonderful. Our room was nice, but nothing exceptional. The flat-screen T.V. had poor reception.The bathroom, however, was gorgeous and very large with lots of counter space. Our main problem was... More

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
22 May 2013

Thank you so much for taking the time to write a review of your recent visit to our hotel. We greatly value such detailed feedback as it gives us a chance to recognize our staff for providing excellent service, and also allows us the opportunity to make improvements to the guest experience. I was very sorry to hear that our... More

Miami
Top Contributor
162 reviews 162 reviews
57 hotel reviews
Reviews in 76 cities Reviews in 76 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 8 May 2013

This property upholds the Four Seasons standards. The rooms are large and lovely. The odd numbered rooms have beautiful views of the hills and outdoor landscapes. Room service is perfect and timely. The hotel staff, Eduardo in Room Service and the entire front desk team are outstanding. Be careful when using the privately owned hair and nail salon. Their prices... More

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
22 May 2013

Thank you for sharing this delightful review of your recent stay with us. It is especially rewarding to be able to recognize a particular department or member of our staff for going above and beyond, and I am thrilled to share your thoughtful feedback with Eduardo and the room service management as well as the entire front office team. Again,... More

Birmingham, Michigan
1 review
5 of 5 stars Reviewed 8 May 2013

Beautiful hotel! 20 minute drive to Pepperdine and Malibu...easy commute to airport if you avoid rush hours. Very clean, classic and quiet. Luxurious rooms and friendly service. One of my favorite hotels and I am an experienced, picky traveler!

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
22 May 2013

Thank you so much for the great review and thoughtful comments following your recent stay with us! I'm so glad that you enjoyed a nice, easy commute to the Pepperdine campus (go Waves!) and Malibu proper, and I hope we have a chance to welcome you back again soon. Warmest Regards, Allie Rhodes Assistant Manager, PR & Marketing Four Seasons... More

malibu, ca
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 6 May 2013

From the time I called to make the reservation directly with the hotel, to my checking in and arriving in the room was disappointing at best. Calling the property I do not expect the phone to ring numerous times. I am a travel agent and I was looking to experience the hotel for my clients from Asia. The first person... More

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Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review
20 May 2013

I would like to begin my reply by thanking you for sharing your feedback about your experience. Our Hotel strives to deliver the highest level of service to each of our guests, however, it is clear that we dropped the ball and failed to meet your expectations during your recent stay with us. We would like the opportunity to speak... More

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 May 2013

We have been this hotel for a few times but never get a chance to write on it. This hotel maybe at the far north of LA county but it offered great relaxation yet perfect business meeting place. Love their indoor swimming pool and jacuzzi next to the gym room. Lots of free fresh apples daily. Business center is spacious... More

Was this review helpful? Yes 1
 
 
Four Seasons Hotel Westlake Village
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4 of 5 stars 167 Reviews
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Additional Information about Four Seasons Hotel Westlake Village

Also Known As:
4 Seasons Hotel Westlake Village
Four Seasons Westlake Village
Westlake Village Four Seasons
Address: Two Dole Drive, Westlake Village, CA 91362
Phone Number:
Region: United States > California > Westlake Village
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Westlake Village
#1 Business Hotels in Westlake Village
#2 Romantic Hotels in Westlake Village
Price range (per night): $244 - $505
Official Description (provided by the hotel):
Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an extensive Spa and health-inspired programs at California Health & Longevity Institute. ... more   less 
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Four Seasons Hotel Westlake Village
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