I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you did not have any of the utensils we provide our guest with in your room. Please accept my apology. To prevent this from happening again, my team is making sure that when we are inspecting rooms we are making... More

I appreciate you taking the time to write a review of your experience with us. The issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is retrained to make sure we check all rooms before we rent it out. I appreciate you bringing this to our attention. If... More

I recently received a copy of your review of the Extended Stay America Del Amo Circle. Our company prides itself on providing great service and clean rooms which is why I was so disappointed to read your post. Please accept my most sincere apologies. Please know how important your comfort is to us. It's not common that we get the... More

I recently received a copy of your review of the Extended Stay America Del Amo Circle. Our company prides itself on providing great service and clean, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read... More

Thank you so very much for your glowing review of Extended Stay America Del Amo Circle Los Angeles - Torrance. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel and for recognizing the efforts of our staff, especially our General Manager Annie. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that... More

Thank you for taking the time to review your recent stay at our hotel. We hope that the surgery went well and your knee is healing properly. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory, especially since you were with us for a medical reason. Please understand how truly... More

Farzin, I recently received a copy of your review of the Extended Stay America Del Amo Circle - Torrance - Los Angeles. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our... More

I would like to personally thank you for taking the time to write such wonderful things about your experience at our hotel. Our company prides itself on providing great rooms at great rates for our guests to enjoy and strives to meet 100% guest satisfaction. It motivates myself and the staff to know that we have fulfilled this promise with... More