Stayed there for 3 nights. This place is nice, clean and decently priced. The breakfast is fantastic and the employees very friendly and polite. There was some noise from the street at night but after I shot the window, I could not hear anything. I will go there again for sure.
I was here for 1night on May 5th. I checked in and 1hr.after I had checked in strangers walked into my room because the girl at front desk gave them the key to my room.they had just checked in as well..the front desk wanted me to pack my bags and change rooms.I refused.then the next morning before check out I...
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We deeply regret our new staff member's incompetent service that you had experienced. Our new front desk associate had been in training and in her nervousness, had failed to follow basic procedures. We have put every effort in re-training and ensuring that such an incident does not occur again and we are truly sorry about any inconvenience this may have...
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We spent 2 nights here. The hotel is clean and quiet. It is right next to the 15 freeway but the rooms have 2 double paned windows and we could see the traffic, but could not hear it.
Breakfast is provided as well. It is standard fare for continental breakfast and is ready when you are. There is a small...
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My girlfriend and I were looking for a place to stay for a romantic get away weekend to Temecula and she found this place last minute. Cheaper than the dives of the area. Clean, spacious room and a nice hot tub were perfect after a day of wine tasting. Only 1 mile to Old Town Temecula. The free hot breakfast...
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Dear Mr Jorgenson,
We truly appreciate your feedback about your stay and while we take your positive comments into our stride, we sincerely apologize for our front desk associate's inability to assist you with the area information. Our new Front desk associate was being trained and unfortunately, she was unable to assist you at that point. We have been able...
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They double charged me instead of issuing a refund and to date I am unable to get a refund.
Dear Ms Elizabeth,
Thank you for bringing out your concern about the billing issue you had encountered in July of last year. We do understand that it can be very frustrating to have charges that you shouldn't have to pay for. However, the two reservations that you had booked online were made when the Hotel was under the previous ownership...
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The Hotel was clean and quiet. I had a very enjoyable stay after a long night of driving.
Read the fine print before booking at this hotel. Made reservation for 2 different set of dates at this hotel and another one in Temecula. Decided to stay at the hotel, cancelled both reservations at this hotel a month in advance. Imagine my surprise when ONE MONTH after my trip I was charged $398. Called to talk to manager and...
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Dear Ms. Fisher,
Thank you for sharing your concern about the rate policies that are in effect through the Intercontinental Hotel Group's chain of Hotels. As you may have been conveyed by corporate by now through various medium, Advance Purchase and other discount categories cater to travelers with different needs. Those who require deeper discounts are offered such rates with...
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Only stayed here for one night but could have stayed much longer. Comfortable modern amenities, very clean and complementary breakfast. Our rate was also very reasonable. Would defiantly return!
This was a horrible hotel visit for me. I requested a quiet room with my reservation and again upon check-in, but was assigned a room adjacent to the freeway (when I say adjacent, I mean very, very, very close). The noise was absolutely awful and kept me awake almost the entire night. I was told the next morning that the...
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The good: Friendly staff. Attractive decor in rooms. Breakfast offered is average but more than just pastries and coffee (cereal, oatmeal, bagels, fruit etc....)
The bad: Our room had VERY loud road noise. Trucks barreling by all night. Spongy pillows.
The ugly: They cancelled our reservation without contacting me to let me know (credit card number had been changed for...
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152 Reviews
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