We had booked for two nights and were favourably impressed upon arrival by the place and the location. It looked really nice. We were given room 309 quite far from the reception taking a lift to the second floor crossing a long corridor and then taking another lift to the third floor and more corridor. When we opened the door... More

Upon arrival, the valet and bellman were right on it and cheerful. Good first impression but it was all downhill after that. First check-in, they gave me the wrong room, 2 queens instead of a king ocean view. I was told to come back later. An hour and a half later, I came back only to be told come back... More

I had a distinct feeling at the check-in counter that BECAUSE I booked with expedia and paid a less expensive rate that I was therefore a much LESS VALUABLE customer. They treated us poorly and gave us a room that look directly and exclusively at a wall 2 feet away from the room. Ummm....I'm still paying almost $300 and I... More

Concierge, Mr. Christian Kramer, was especially helpful during the time I stayed at this hotel on a work-related trip. He was uncommonly attentive and gracious in effectively handling both routine and challenging matters. He is to be commended for his outstanding service to guests. More

What a beautiful part of the world! The hotel was lovely and the staff 5*'s. Will be back More

We just stayed at this hotel April 2012. This hotel is nicely updated. Great location across from the beach and only 1.3 mi to the pier. Staff was very friendly and helpful. On time check in, nice room with beautiful view of the mountains from the balcony. It has a pool, hot tub, and outdoor fireplace. The bar has a... More

I went to Santa Barbara for a weekend getaway with my mom. We were greeted by Christian, who set the bar for how all valet staff members should be--very friendly and professional! If I owned a hotel I would want him to come work for me. The parking charges are reasonable, but probably isn't necessary to pay for valet or... More

After a long day on the road, which included a bit a car trouble, we were happy to arrive. However The attentive bell/parking staff really made us feel welcome and changed our mood for the better. We had actually booked at an adjacent property with the Hyatt as our check in, but alas with an evening check in the original... More

Not bad but not great either - hotel going through a renovation and it needs it. Location on the ocean front is great but a little far out of the town which makes for a long walk. Friendly and attentive staff. More