Nice Hotel for the business traveler, quiet, nicely appointed, etc. But, the staff were exceptional! They were welcoming and hospitable to an extent one rarely finds today even in so called "luxury" hotels. I arrived just as the restaurant was closing. Although the dining staff were closing out and setting up for breakfast, Ezmarelda too my order graciously and without... More

The lobby, hotel building and grounds are nice. The rooms were ok, but not worth the $170 price, especially considering the bed was one of the worst beds I have ever slept on in a pricy hotel. For a king bed, there were only two pillows, two small pillows, and for the condition of them, they might as well have... More

Location, Quiet & Clean sums it up! 15 minutes from San Francisco & far cheaper than the same quality of hotel in the city! Hotel is VERY clean, front desk is very friendly & evan thou the hotel is right off freeway rooms are quiet. Nice pool area. Only complaint is bed s are a bit hard :-( but tolerable... More

I came with a large business group for a working retreat. We had some issues at check-in with the arrival date and some confusion around that. We mentioned it to the manager and from that point on it was a CLINIC on good service! Everything we requested for the remainder of the trip was delivered to us with speed and... More

First, let me say the people who work there were great. Handled the problems we had quickly and professionally. That's been my experience at virtually every property I've stayed at within the SPG system. However, I was really disappointed with the lack of attention given to the rooms (which are smaller than those I've experienced at other Four Points properties.... More

Good hotels off 101 in San Rafael- located not far from shopping mall with cinema and major stores. rooms were large and clean- bedding was plush and lots of pillows-parking is free-easy access to 101 and local and sfo sites.Front desk very friendly and helpful, with a smile-ask for room away from freeway noise. hbo on tv-heated pool with jacuzzi-... More

If you have access to a car and don't want to pay the high prices of hotels in San Francisco, Four Points San Rafael is a great option. It's about 30 minutes north of San Francisco across the Golden Gate Bridge. The hotel backs up to US Hwy 101--with easy access. At Four Points you get what you pay for.... More

I have been staying here while on business in the area. All staff have been courteous and friendly. Nice front desk and lobby area. Plenty of parking. The rooms are a good size and clean. Quiet for sleeping. Bed is comfortable and TV includes HBO. The fitness center is on the 1st floor. It is small but clean with water,... More

The Northern California Kaiser Permanente Latino Association chose well by having the 2012 Northern California KPLA Service Awards at the Four Points by Sheraton San Rafael. From the first point of contact there was nothing by a warm and professional demeanor to accommodate all the possible needs for the Association to have this event. In order for an event of... More