I had a really good night’s sleep there. The service was great, the people were very nice. The hotel is nice and quiet with no hassle. We were in town for the Raider game we try to go up there at least once a year, and I think that we found the place we will stay from now on. They...
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Dear M,
We appreciate your support and comments.
As you know, we just completed a major renovation of the entire property and it's great to hear that our service is keeping up with the improvements. We're all excited about the changes and hopefully it showed in the service we provided.
Thanks again for your business. We look forward to seeing...
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Stayed for one night on the way up to Napa.
The hotel was under going renovations but Valecia's thoughtful attitude and excellent service made this stay very enjoyable. She went the extra mile to make sure my stay was as comfortable as it can be.
The room and accessories were good. Window was by the highway but it was quiet...
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I had the great pleasure of meeting Felicia at the front desk. I had arrived 5 hours early for check in because of my travel itinterary and was expecting to have to sit in the lobby doing nothing. Felicia was kind, considerate, and caring; just what I needed after hours of traveling. She got right to work trying to find...
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Hi Winnie,
Thank you for your kind remarks. Felicia is a valued member of our team and we are very proud of the service she and the rest of our group provide. We appreciate your taking the time to compliment Felicia and the hotel.
Please do visit us again and let us know if there is anything we can do...
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We stayed 3 nights at the HIE in San Pablo, CA, after returning home I checked my statement and found I was overcharged $173!! I immediately called the hotel and spoke with the manager Parrish, he was rude and insulting. Argued with me about the charge and insisted I was wrong. After insisting he review his billing he then acknowledged...
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Dear Valued Guest,
On behalf of the hotel, we wanted to apologize for the misunderstanding regarding your billing. As you know, we did research the matter thoroughly as these type of errors are very uncommon. We are sincerely sorry for the problems this caused and hope you will give us another opportunity to earn your business.
We are also reviewing...
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I stayed here for 1 night , the lobby is so welcoming, The rooms were nice and clean , the beds are so comfortable we did not wanted to get up in the morning... Free internet was nice. Free hot breakfast every morning from eggs to anything you wanted saved us a lot of money... Free parking . The pool/spa...
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Reviewed 24 November 2010
My LAPTOP, GPS AND JEWELRIES were stolen during the day. My luggage was inside out with my clothes on the floor, my computer bag that contains all my personal information were taken along with my laptop. The hotel personnel couldn't give me any report, they ignored my request the whole time. I reported to the cops, all the info are...
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Dear valued guest,
As expressed in person, we are so sorry for the problems you encountered during your stay. Please know that we do sincerely care and are continuing to work with the Police on this matter. We supplied security footage, room lock details, potential witnesses and any other information possible. To date, the Police cannot find any evidence of...
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We Stayed Recently in here with Family and we had a Great Experience . Hotel is Very Clean with excellent customer service and Close to shopping centers
I highly recommend this hotel.
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Reviewed 18 April 2011
Front desk emaployees are extremely polite and courteous, good clean room, ample parking, a lot of food choices in walking distance, including one big supermarket.
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I wanted to visit friends in Berkeley, however my wife is in a wheelchair and requires accessible room features for disabilities. We were looking for something modern and spacious as a result. This hotel in San Pablo fit the bill, only 10-15 minutes away. Very nice and exceeded my expectations for a value hotel. Clean, bright, well-maintained. Modern interior. Handicap...
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We had a death in the family & made an unexpected trip to CA. The staff was very accomodating when we showed up at 10pm with no reservations. They offered us discount rate (Senior citizen) without us even asking for best price. They had no problems when we asked to switch to a different room the next day (to accomodate...
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