Pros 1. Pretty hotel 2. Excellent customer service 3. Clean 4. Convenient to grocery store, convenience store, and clothing stores 5. Convenient to the Highway 6. Convenient to Webroot and salesforce.com 7. Two gyms 8. Onsite restaurant is good. Arturo, the server, is wonderful. He really made a difference in my stay there. Cons 1. Airport shuttle only comes once... More

Concierge lounge is very spacious and happy hour selections were great. If we hadn't made arrangements to go out to dinner, this would have been more than sufficient. Concierge breakfast was just average. Rooms are comfortable. Pool area is nice. All service personnel were very friendly and helpful. I do not know why they have to charge $22 for self... More

The Hotel was very nice. The staff was friendly, the rooms were fine. The two exercise rooms were good, however there is an excellent waterfront park that took 2 minutes to drive to for running along the SF Bay(hotel provides a map). The treadmills need tightening up, however they do have the TVs so they work well. Great place for... More

Sitting in my suite now, writing this review. Attending yet another conference, this one with over 700 participants in this sprawling hotel with the most visually unattractive location right next to a freeway. Hotel was sold out the first night; meanwhile, I arrived with lots of requirements such as a fridge, double queen if possible (niece showing up one of... More

stayed here via priceline rate of $70 a night however only reason stayed here was due to apparent proximity to SFO however it is a little misleading as their name states "San Mateo SFO" and they state they have an airport shuttle however it runs from early am and stops running at 9pm! I took late flight and my wife... More

Recently stayed here for a few days while in town on business. First room smelled of stale smoke, but when I phoned down I was promptly moved to another room and offered a token of compensation - well done. The rooms themselves are very typical/mediocre - not bad, but nothing out of the ordinary. Room service was prompt and service... More

I had stayed in that hotel a year ago due to conference in the area. The rooms are very big with 2 double beds and lounge. Nice but small swimming pool. Breakfast with many choices and live cooking. I loved the american pancakes. I like the decoration on the interior areas as the outside gardens. More

We were travelling on business and at night it was great going in the glass shower stall. Everyone was so helpful. The wifi in the lobby was slow. The bed was especially comfortable. Nearby is Trader Joe's, Rite Aid and some clothing stores. Very easy access to freeways and San Matio Convention Center. More

The hotel has many types of rooms. Some renovated, others not. Some with fridges, some not. Some with inroom safes, others not. There are nice rooms, but there are also dimly lit rooms. I've stayed many times and I'm astounded at the varying quality of the rooms. The staff are always pleasant and helpful. Unfortunately while they spend money to... More