Hubby made reservation without reading reviews. Formulating my review and decided to read others. We were going to book San Diego but it was going to be over $300 for the one night so we compromised with this little place and for location $130 wasnt bad. Shower spray nozzle was a joke. The breakfast buffet had lots of sweets, cereal,...
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Decided to use my points for a free night.
What a great place! Absolutely no complaints at all.
Clean room in good condition , mostly looked like new. Will be returning here again on points or paying.... Well worth it!
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We value and appreciate your feedback and your business at the Best Western Capistrano Inn. We are striving to exceed all of our guest expectation. We understand this is no easy task however with new hotel remodels and new management as of November 2011 the Capistrano Inn is seeing a beautiful transformation. All reviews are used to encourage and inform...
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Stay here, nice place with nice staff. A little pricey but not bad for the area. Dennys is next door and easy to walk to. Gas fill up there too. Right of the freeway. We will stay there again.
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Thank you for taking the time out of your day to review your stay at our property. We are happy to hear that you have a great experience and that you want to stay with us again in the future. We hope to see you soon! If we can be of any assistance please call.
Sincerely,
Rob Grether
General Manager...
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The staff was friendly, the room was clean, there was free wifi, free parking, and free continental breakfast. (And a free shuttle for local attractions, but it stops running at 10pm, just call the front desk 15 minutes before you need the shuttle).
There's an okay heated outdoor pool and hot tub. I did go swimming in Feb, and there...
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We are pleased you choose to stay at the Best Western Capistrano Inn. We will continue to strive to exceed our guests' expectations. Hearing positive reviews like yours is confirming evidence that we right track to superior customer service and guest satisfaction. Thank you for your business and motivating comments.
Sincerely,
Rob Grether
General Manager
949-493-5661 Ext.450
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There aren't many lodging options in San Juan Capistrano, but this Best Western proved to be an excellent value anywhere. Our room, with tax, came in at under $100 with our AAA discount, and you're literally two minutes away from Mission San Juan Capistrano.
We arrived late, and the only problem we had here was finding parking. The hotel was...
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We appreciate your feedback and business at the Best Western Capistrano Inn. We are striving to exceed guest expectations and accommodate all our guests’ needs. Your review will be used to better understand guest expectations and help us focus on ways to improve overall service. Under new management we as of November 2011 we understand there’s room for improvement. We...
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Stayed here for one night after a great dinner at the Vintage Steakhouse. Rather than the long drive home, opted to stay overnight at this Best Western. Room was nice, and although there was a very funky smell in the outside corridor, it didn't seem to get into the room. Flat screen TV, and comfortable bed with nice pillows. The...
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Thank you for taking the time to review your stay at our hotel. I will share all reviews with staff and management in order to better understand guest expectations and for preventive purposes. I am pleased and disappointed. Disappointed we failed to exceed your expectations. Refrigerators are turned off for energy conservation; I do apologize for this not being communicated...
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Stayed one night for a child's sporting event. Exceeded my expectations considering the price and previous reviews. It is certainly nothing fancy but was clean, comfortable mattress, no problems with the staff. Pool was small but clean; small jacuzzi available. Continental breakfast was better than expected as well - good coffee, yougurt, fresh fruit, frozen waffles, toast, cereal, instant oatmeal...
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Thank you for your review on the Best Western Capistrano Inn. We appreciate all feedback and share reviews with all staff and management. I am pleased that we were able to accommodate you during your stay. We use this information to better serve our guest and learn more about guest expectations. We hope to see you again in the beautiful...
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Stayed here for 4 nights on business in December 2011. Everything was adequate although it's hardly new and shiny. Some of the electrical sockets were so loose you had to jiggle the plug around to get a contact, which is not good, but the TV, fridge, microwave, coffee percolator and room heater all worked fine. Bed was good and bedding...
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Thank you for taking the time to comment on your recent stay at our property. The Best Western Capistrano Inn is under new Management as of November 2011. We are focused on new room renovations and a recommitment to superior customer service. A complimentary breakfast and local shuttle with many shops and restaurants within walking distance will ensure guest an...
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Room was very clean and the bed was wonderful. Had refrig, micro, hair dryer, Ironing board, coffee maker. It was a nice large room. Pool area and motel grounds were clean. We were going to stay one day and stayed two. Would have stayed longer but the coastal weather was going to be rainy.
Staff was very helpful and courteous....
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Thank you for your feedback on your recent stay at the Best Western Capistrano Inn. We are under new Management as of November 2011. With New room renovations and a recommitment to superior customer service we are pleased you had a wonderful experience. The Hotel is located in downtown San Juan Capistrano just two blocks from the historical San Juan...
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+ Location was great, bed was comfortable, that's it.
- Rude night clerk, expensive considering the hotel is run down, room stunk, deco is old and out-dated, my socks turned black after walking back and forth from the bed to bathroom, bath towels were stained and spotted, bathroom was size of a small closet, closet was a cheap built add-on,...
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Thank you for taking the time to review your stay at the Best Western Capistrano Inn. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being...
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