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Holiday Inn San Jose-Airport

3.0 of 5
1350 North First Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
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Holiday Inn San Jose-Airport
Ranked #23 of 71 hotels in San Jose
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271 reviews from our community

Traveller rating
    94
    61
    47
    44
    25
See reviews for
Families
37
 
Couples
48
 
Solo
32
 
Business
116
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 May 2013 NEW

The Holiday Inn has just been remodeled. It looks modern and classy. We did have a small problem with a ticking noise in the wall. They moved us to another room with an upgrade and we they treated us so kindly upon reporting the noise. The manager even gave us Beligan chocolate Crisps with Bubbly Spring Water. It was so... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
24 May 2013

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us and others know about your stay at the Holiday Inn San Jose Airport. While we do our very best to get it right the first time, service recovery is an important aspect of our business if something goes wrong. I apologize for... More

murphys, ca
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 May 2013

Easy check in, went up to our room, surprise it was dirty(9 p.m.). Returned to front desk for new room, very apologetic, new room and coupons for complimentary breakfast. The rest of our stay was uneventful. Some signs of aging but clean, comfortable beds.

Was this review helpful? Yes 1
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
8 May 2013

Thank you for your recent review on Trip Advisor. We appreciate your feedback and utilize this information to raise the bar on our service levels. I apologize that you were assigned a dirty room upon arrival. Obviously there was a lack of proper communication between the housekeeping and front desk departments. I am sorry for the inconvenience. I assure you... More

Reno, NV
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 7 May 2013

First time I wrote this review (yesterday) it was mysteriously deleted. Let's try again. Wife and I arrived after midnight and noticed quite a few night creatures milling about. We had to park in the back. Side entrance was supposed to require a room key to get in but it didn't. Next morning we walked out to our car to... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
8 May 2013

Thank you for your recent review on Trip Advisor. Customer feedback is important to our operation and we appreciate your comments. While I am glad that you enjoyed our rooms and had a pleasant stay, I am sorry that you had to witness the aftermath of a car break-in. This was an unfortunate incident and why we stress to our... More

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Tigard, Oregon
1 review
1 of 5 stars Reviewed 6 May 2013

Stayed at this hotel April 19-20, 2013. BEWARE!!! PURSE STOLEN from room! I checked out at noon and called back about an hour and half later as I realized I left some belongings in a drawer including a expensive purse. They stated that the housekeeper claimed not to have found anything!? When I called they assured me that only one... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
8 May 2013

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. While we completely understand your frustration and disappointment with this lost and found issue, we are unable to accept liability for guest's belongings left in a room. Additionally, we cannot accuse... More

Palo Alto, CA
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 29 April 2013

The hotel shows a lot of wear and felt grungy and the bed bounced when you sat down. This place looks like it hasn't been cleaned up or updated in many years. I prefer the San Jose Garden Airport for a similar price but far more comfortable.

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
1 May 2013

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. Having just completed an $8M renovation of our hotel, I was disappointed to hear about your less than favorable stay. Phase I of our renovation included guestrooms on floors 6-9. The... More

East Bay, Ca
Top Contributor
55 reviews 55 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 28 April 2013

The area around this hotel is really dark- I was a bit nervous. Would be nice if they added lights to brighten up the parking lot. As I mentioned in my title this hotel is just a bit dated. It shows inside, the carpet is spotty and hallways smell like an old casino. The beds sleep decent and the rooms... More

Was this review helpful? Yes
See 4 more reviews by N_Franklin for San Jose
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
29 April 2013

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. While there appears to be some positive aspects of your stay with us, I apologize where we may have fallen short. Although we recently completed an $8M renovation, we will be... More

Kent, WA
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 26 April 2013

We reserved two rooms for just one night stay. Our rooms were very clean, beds and pillows were comfortable, we had free wi-fi, fridge and free phone calls. The airport shuttle was very easy to use and quick, the lobby PCs were also easy to use and convenient. Every one of the Holiday Inn staff were friendly and helpful, especially... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
29 April 2013

Thank you for your recent review on Trip Advisor. While this is not our hotel...we are in San Jose, California, we are pleased that you had a great stay. Gary Hageman / General Manager More

Colorado Springs, Colorado
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 April 2013

One of the best things I like about staying at the ICH brand hotels is that breakfast is included. Well I could have stayed at the Holiday inn express out the back door of this place and there would have been the HIE signature breakfast that I am used to. They did have room service at an additional charge and... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
29 April 2013

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. While we do not offer a complimentary breakfast, we do have a very nice breakfast buffet featuring a variety of hot and cold... More

Saint Louis, Missouri
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed 17 April 2013

I stayed at the Holiday Inn San Jose Airport for a conference this past weekend. As the reservation was made for me, I can't speak to the cost or ease of making a reservation. What I can speak to is the location and cleanliness of this hotel! I had a king sized room that was certainly adequate in terms of... More

Was this review helpful? Yes
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
19 April 2013

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. Clean and comfortable rooms are certainly a big part of an overall guest stay and I was pleased to hear that you found... More

San Clemente, California
Top Contributor
96 reviews 96 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 10 April 2013

I am on my second stay at this Holiday Inn... While I normally stay at other Hotel chains, Holiday Inn is my second choice, especially when the rates are dramatically different. The main reason for trying this hotel the first time was availability. I came back because the hotel (while not the newest on the block) seemed to be kept... More

Was this review helpful? Yes 2
See 7 more reviews by timshuwy for San Jose
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
12 April 2013

Thank you for your recent review on Trip Advisor. We truly value your comments and share this information with our entire team. I apologize for our short comings during your first visit but was happy to hear that you returned and had the opportunity to experience our new room product. We will begin the renovation of our lower floor rooms... More

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Additional Information about Holiday Inn San Jose-Airport

Also Known As:
Wyndham San Jose
San Jose Wyndham
Address: 1350 North First Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 71 hotels in San Jose
Price range (per night): 98 AUD - 237 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The new Holiday Inn San Jose Airport (formerly the Wyndham San Jose) has just completed an $8M renovation. From our beautifully appointed new guestrooms to our new state-of-the-art Fitness Center, to our newly renovated contemporary lobby, and resort-like feel of our newly renovated pool and patio, the Holiday Inn is the place to stay in San Jose. Located just 1 mile from San Jose International Airport and just 4 miles from downtown San Jose (accessible from Light Rail located just outside the hotel) you will find the comfort and convenience of Holiday Inn San Jose Airport unsurpassed. Join us in our newly renovated San Fresco Restaurant for breakfast, lunch or dinner or simply enjoy your favorite beverage in our Lobby Bar or our patio area with comfy seating and gas-lit firepits. ... more   less 
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