The AAA book didn't say the hotel took dogs, but we decided to ask anyway. Our poodle was welcome! The very pleasant woman at the front desk was clearly just finishing her shift and her ride was waiting but she took the time to check us in and make sure everything was fine without any feeling of rushing. I regret... More

The mistakes from the management were many and quite annoying. We were misinformed about the number of beds in the rooms. When we tried to solve the problem the person in the front desk (night manager) was rude and he was not able to speak properly. Our impresion was that we was drunk. We were really scared. At the end... More

Front desk was very friendly. Got to stay in a suite for the price of a regular room. Great location. If we r in this area again we will stay here More

I stayed here in Oct. 2011. When I got there I was greeted with a smile & hello. The lobby was so clean & bright. I had a good feeling about this. I went up to my room (suite). Fireplace, jacuzzi. I'm thinking "Now this is going to be nice!" Unfortunately, it was next to the ice machine. I went... More

I chose this place because of location and convenience of getting to my destination in 5 minutes. The first room they gave us, as soon as we walked we could tell the bed mattresses needed replacement. They both had this huge dip in the middle of the bed, that said it all for us we to add to this we... More

Great, central location. Friendly, efficient staff. Clean. The whole travel package. More

My husband arrived on a Thursday afternoon for a business trip. We were given a 3rd room floor, which was clean, updated and had small great perks like motion sensored lights and flat screen TV. Our room also had a small refrigerator, microwave and spacious bathroom. The breakfast is so-so but definately hits the spot when you are in a... More

We arrived at around 8:30 pm. Based on reviews here, we specified a 3rd floor room when we booked. We were given a first floor room. We requested a change and were told (and quite rudely) "the property is full, there are no available rooms". We went to our room to find it reaking of cigarette smoke. This is a... More

We chose this hotel because it was midway between Santa Cruz and Monterey and the price was right for 2 nights. The lobby smelled clean and that extended up into the room. Our room was on the 3rd floor and was clean and spacious. Free wi-fi and close to downtown, restaurants and the mall was all a plus. Breakfast here... More