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BEST WESTERN PLUS Sutter House

2.5 of 5
1100 H Street, Sacramento, CA 95814
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BEST WESTERN PLUS Sutter House
Ranked #31 of 86 hotels in Sacramento
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123 reviews from our community

    Trip type
Traveller rating
    28
    52
    27
    9
    7
Date Rating
Oakland, CA
Top Contributor
77 reviews 77 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Friendly, helpful & professional staff. Room ready early - oversized 2 queen, with good toiletries. View of pool from second floor and very quiet. Good breakfast inc. yogurt and oatmeal. TV choices slim.Free wifi.

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Review collected in partnership with Best Western

Los Angeles
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 April 2013

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Review collected in partnership with Best Western

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
19 April 2013

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San Clemente, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 April 2013

The hotel is close to the capital. My room was newly decorated and looked and smelled clean. The pool area was clean. The staff was very helpful and friendly. The area around the hotel gets a little scary at night, don't walk back to the hotel, take a cab. The breakfast was ok for a breakfast on the run.

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doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
19 April 2013

Thank you so much for taking the time to review our hotel, and we hope that you will stay with us the next time you are in Sacramento. More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 13 April 2013

Room decor was lovely. Room was clean. We were a little disappointed there was no fridge in room. Reception were very friendly and helpful. We also appreciated the clear guidance sheet and books about the area. Breakfast was ok. Though it was not ad good as another best western we had stayed in earlier that week. Location was quiet apart... More

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doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
15 April 2013

Thank you for your review, there never is a good time to water proof our roof, and I apologize for the noise. We are planning on adding refrigerators and micorwaves to our guest rooms this year, and are always looking for ways to improve our continental breakfast, so we truly appreicate your feedback. We hope that you will stay with... More

Reno, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 11 April 2013

We stayed at this property in mid-March for the weekend and were pleased when we entered the lobby and were greeted by such a lovely staff member. She welcomed us warmly and checked us in promptly. We went up to our room which was small, left our luggage and went back out seeking a restaurant for dinner. Upon returning from... More

Was this review helpful? Yes 1
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
12 April 2013

We take pride in being an "Ultra Clean" hotel and are pro-active when it comes to cleaning or insect issues. Our Maintenance Engineer has a Branch 2 & Branch 3 Termite and General Pest License and I am sure you will be pleased to learn that the bedding and mattress of the room you were moved from and to were... More

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Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 April 2013

Mixed feelings - lovely bedding and room, convenient location to the Old Town and downtown. Appreciated the free parking and internet. Certain housekeeping aspects could be improved, also had an issue with thin walls that could have been dealt with more effectively. Breakfast was fine.

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doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
5 April 2013

Thank you for taking time to review our hotel, we will use your comments as a training tool to help us improve. We hope that you will stay with us the next time your travels bring you to Sacramento. More

San Diego
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 22 March 2013

Stayed one night on our trip up to Oregon, liked the fact it was away from I-5. yet convenient. Front desk staff was very friendly, and helpful. Suggested the restaurant next to the hotel, which was very good. Would stay here again without any reservations. Our room's back wall (headboard) was adjacent to the walkway, so a little noisy until... More

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doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
25 March 2013

Thank you so much for taking the time to review our hotel, we truly appreciate your feedback and hope that the next time your travels bring you to Sacramento, that you will stay with us! Doris Gray More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 17 March 2013 via mobile

We choose this hotel as it was in a quieter location than the one on I5. After talking to the desk clerk on the phone we were quoted a rate with tax that was reasonable. Check-in was fine. The clerk was very helpful with suggestions on what to see and directions. The room provided was very nice and spacious and... More

Was this review helpful? Yes 1
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
19 March 2013

Thank you for taking time to review our hotel, we will take your comments and use as a training tool. We hope that the next time you are in Sacramento, that you will give us another try. More

Huntington Beach, California
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 7 March 2013

I travel many time to the Sacramento area and visit many hotels. This particular hotel was in a great location for easy walking to many of the downtown areas. The Capitol, Governor's mansion, Convention Center and many museum's. Old downtown is approx. 1 mile away as well, very easy walking. The rooms were clean and the bed's were very comfortable... More

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See 9 more reviews by blesdx4 for Sacramento
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
11 March 2013

Thank you for taking the time to review our hotel. We apologize for not exceeding your expections. There is never an excuse for rudeness and the clerk that you spoke about will be counseled. The hotel has never had a fitness center, and we are looking into why that particular site listed us as having one. However, the good news... More

Sunnyvale, CA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 March 2013

I stayed at this hotel to attend the California Republican Party Spring Convention since I was a late registrant and there was not rooms available at the Hyatt Regency. I saved a lot on the room and had free parking and free WIFI in the room. A very easy walk to the convention. I'd stay here in a heartbeat when... More

Was this review helpful? Yes
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
6 March 2013

Thank you so much for taking the time to review our hotel. Our staff really enjoyed having your group stay with us and hope that you return in the near future. More

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Additional Information about BEST WESTERN PLUS Sutter House

Also Known As:
Best Western Sutter House Hotel Sacramento
Best Western Sutter House Hotel
Best Western Sutter Hotel
Best Western Sacramento
Sacramento Best Western
Address: 1100 H Street, Sacramento, CA 95814
Phone Number:
Region: United States > California > Sacramento
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 86 hotels in Sacramento
Price range (per night): 126 AUD - 161 AUD
Hotel Class:2.5 star (2.5*)
Reservation Options:
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BEST WESTERN PLUS Sutter House
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