After already driving through freezing rain, snow and high winds our flight was delayed due to fog in Sacramento. It was pretty thick and I made one wrong turn on the way to the hotel with my rental car. I'd planned on checking out a restaraunt nearby for dinner but was far too exhausted so in spite of the poor...
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Dear Guest, I want to sincerely thank you for the kind comments you are sharing about my hotel restaurant, bar, comfortable/clean guestrooms and staff. We take pride in the products and services we provide to our guests - I will pass along your comments to my team. Once again, thank you for your feedback! We look forward to continue being...
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Stayed at this hotel for one night in mid-November on a layover at Sacramento Airport. Booked this hotel because of its close proximity to the airport and free airport shuttle. When we landed at Sacramento Airport and called the hotel, they said the shuttle would pick us up in 15 minutes outside our terminal. The hotel also asked for our...
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I am writing to sincerely apologize for the challenges you encountered with our shuttle services and my desk staff. Rest assured we have taken the corrective measures to ensure our shuttle pick up service to and from the airport is easy to use for our guests. I appreciate your feedback and the opportunity to correct the situation.
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I stayed for one night on a business trip. I was very disappointed. The carpet in the lobby and in one elevator was stained and dirty. The room had a cheap look as if decorated by Ikea. The room was dark and gloomy with all the lights on. One light did not work. The bed linens were yellowed and the...
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I am writing to thank you for your feedback and to sincerely apologize for the conditions in which you found our carpets and some of our products. I am pleased to let you know we have taken the corrective measures to up keep the cleaning of these areas and the condition of our lights and towels. While I realize my...
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As a SPG Platinum member, this is the nicest Four Points hotel I've stayed at in a long time. The hotel rooms are very nice and clean. The hotel staff was very courteous. The hotel shuttle was on time and the driver was friendly. I was very pleased with my stay and slept comfortably.
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Hi! I am writing to sincerely thank you for the kind words you have given regarding our hotel guestrooms cleanliness/decor, my courteous staff and shuttel services. It is comments like yours that inspire us to continue to deliver our very best in services and products to every single guest who stays with us - Thank you!
We appreciate your loyalty...
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I have stayed at this hotel a few times, and as a Starwood Platinum member I stay at lots of properties. Not the most friendly service, and the rooms are fair. My last experience at this hotel was HORRIBLE!!!
I had made my reservation with them 6 weeks prior. After a 13 hour day of working/traveling I arrived to 3...
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I genuinely apologize for the experience you had recently with us. Rest assured I have taken corrective measures on the parking situation and the manner in which we handled your arrival to the hotel. While I realize my sincere apology will not change your experience, I would welcome the opportunity to make it right and earn your business and loyalty...
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This is our families favorite hotel in the Natomas area. Only downside is that it doesn't include breakfast, however, it is close to many eating establishments.
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Hi! Thank you so much for your kind words and feedback about our hotel and its location. While the full breakfast buffet is not complimentary for all guests, we often run specials for breakfast, dinner and lounge. Once again, thank you for your feedback - my team and I look forward to continue being of service to you.
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First stay at a Four Point Hotel but not my last. I was traveling by myself and I felt very safe at this hotel. When I arrived the lady working the front desk greeted me with a pleasant attitude. When I got to my room it was nice, clean, comfortable and very modern.
It's located close to the airport and...
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Hi! On behalf of our entire team here at the Four Points, I would like to thank you for your kind comments about our hotel safety, desk staff service and our nice, modern & comfortble rooms. I will pass along your kind words to our team and look forward to welcome you back to our hotel. Sincerely, General Manager
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We needed a hotel near the airport as we had an earlly morning flight. We checked in, unloaded out rental car and were helped to our room with 5 big bags by a delightful young lady. =she explained that she would pick us up at the rental car return with the hotel van when we returned the car after going...
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Hi! Thank you so much for sharing such kind words about your stay with us. Frankly, it is experiences like yours that inspire us to continue to take pride in our efforts to deliver the very best to our guests. I will pass along your comments to my team - particularly to our shuttle drivers. I am proud of them!...
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Although I stay at a lot of Starwood properties this was my first time in a Four Points. What I'd heard concerned me but this hotel is great. Newer property. Plenty of free parking. Close to I-5 but about a block away so noise is not an issue. Restaurant and bar in lobby. Not overly expensive. Happy hour wine prices...
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Hi! I sincerely thank you for the wonderful comments you are sharing about our hotel. We are certainly very proud of the products and services we provide to each of our guests ... We appreciate your loyalty to Starwood properties and welcome the opportunity to continue being of service to you. Genuinely, General Manager.
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I really enjoyed my stay at the Four Points Sheraton. Mario Navarro at the front desk was very polite, professional and quick. My room was clean, spacious, and modern. The bed was comfortable, the the pool was clean, and there was a restaurant and bar on site as well as a Walgreens across the street and plenty of other food...
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