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All 6 Richmond hotels

Extended Stay America - Richmond - Hilltop Mall

2.5 of 5
3170 Garrity Way, Richmond, CA 94806
Hotel amenities
Extended Stay America - Richmond - Hilltop Mall
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Ranked #2 of 6 hotels in Richmond
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10 reviews from our community

    Trip type
Traveller rating
    2
    4
    3
    1
    0
Date Rating
Reno, Nevada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2013

It was a good one night stay. Supposedly it's been recently renovated, but the wear and tear are very obvious. I was pleasantly surprised by the non existent musty odor, that usually low end hotels have. The rooms are suites, so they are fully equipped with large refrigerator, stove top and cookware. The only reason why we stayed here was... More

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Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
29 May 2013

Wendy - I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found your room to be clean and the hotel to be comfortable overall. We truly enjoyed having you and your Mastiff dog visit with us. I am sorry to read that you are concerned with the area we... More

Cali
1 review
3 of 5 stars Reviewed 23 May 2013

My main complaint is that our non smoking room reeked of smoke and room freshener. The room was obviously a smoking room and the management tried to mask the odor. In fact the whole 3rd floor corridor smelled of cigarette smoke. Overall the room and bathroom was clean but bring your own shampoo. They only provide soap. There were no... More

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Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
28 May 2013

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our friendly staff and the level of cleanliness throughout our hotel; however, we apologize that your room had a smoke odor that was not properly addressed and that the refrigerator was noisy. In response to your feedback, I am working with... More

Tampa, Florida
1 review
4 of 5 stars Reviewed 23 March 2013

First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were a joy to deal with. We had previously scheduled reservations, and arrived according to our plans, to find that the hotel was not prepared for us, due to some network/phone... More

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Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
7 April 2013

Thank you for your great review of our property. I'm glad that our team was able to make your check-in efficient and make you feel welcome. We look forward to seeing you again, should your travels bring you back to our area. More

portland, or
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 17 March 2013

Having grown up in nearby Hercules, I was actually surprised and delighted to find a fairly decent budget hotel near my hometown where we're limited to non-branded "no-tell motels". When recently visiting family as an adult (on the tail end of a business trip), I hardly wanted to stay at The Gables, where as a kid was a place of... More

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Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
22 March 2013

Thank you for taking the time to write a review of your stay. I am pleased to hear that you have found a quality budget hotel near where you wanted to be. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

South Pasadena, CA
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 16 February 2013

It is with some trepidation that I approached this one-star win on Priceline. The location is good. It is on the fringe of Hilltop Mall, a 70's shopping mall. It is between a gated condo complex and a Social Security Administration building, in a dead end street. A problem arose immediately. They have no no-smoking room for me. What am... More

Was this review helpful? Yes 1
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
21 February 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our hotel good value for money. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

El Dorado Hills, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 27 December 2012

Two couples and one dog traveling to a family get together stopped at the hotel at 10 a.m. and . both husbands went in to see if there were two rooms available for two nights. Talked to a very friendly clerk, who offered a king bed room on the second floor and a queen bed for the other couple which... More

Was this review helpful? Yes 2
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
31 December 2012

Thank you for taking the time to write a review of your stay. I sincerely apologize for the problems you encountered during your stay. I will work with my front desk staff to ensure that they are quoting prices correctly and in the case where they did not, to honor your reserved rate. I know how upsetting it was that... More

Oakland, California
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 December 2012

PROs: Kitchenette, spacious room, very comfortable new beds. good wifi, good parking, just off East Bay 80 Freeway, now all non-smoking. Richmond-San Rafael bridge is about 15 minutes on the freeway for access to Marin and points north. Desk staff is helpful. Hotwire rate is $58/night including all taxes. Search for hotels in 94806. CONs: kitchen ware and utensils are... More

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Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
9 December 2012

I appreciate you taking the time to write such an informative review. I'm glad that you enjoyed our spacious rooms and new beds. We are very proud of our recent renovation and are pleased that you are too! I wanted to also mention that although we do not offer daily housekeeping as a standard, we do have linen exchange at... More

Orange, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 5 November 2012

First I arrived like 6 hours early first week in September after a 1800 mile trip and they were able to get me into a room within an hour and it was a room I wanted. Since I have been here evryone has made me feel very welcome, my room is clean and the bed is great. The grounds are... More

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Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
7 November 2012

Thank you for your great review of our property. I'm glad that we made you feel welcome here and were able to create a home away from home for you while traveling. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Springfield, Missouri
Top Contributor
57 reviews 57 reviews
51 hotel reviews
Reviews in 50 cities Reviews in 50 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 20 October 2012

Had never stayed at an Extended Stay America, but we were favorably impressed. Grounds were immaculately groomed. Front desk staff was very friendly and helpful, holding open doors, etc. as we wrestled with luggage, carts, etc. Kitchenette was delightful, and we enjoyed flat screen tv with lots of channels, wifi with good signal strength, coffee & breakfast items available in... More

Was this review helpful? Yes
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
22 October 2012

Thank you for your great review of our property. I'm glad that enjoyed your stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

A TripAdvisor Member
4 of 5 stars Reviewed 16 April 2012

arrived 2hrs early. Two rooms were ready, had an hour wait for the third room. Hotel was under construction, but wasn't too unsightly. Staff was very helpful. Stay was nice. Would stay again.

Review collected in partnership with cheaprooms.com

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review
16 July 2012

I would like to personally thank you for taking time out to write about your experience at the Extended Stay America – Richmond Hilltop Mall Our hotel and team is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

 
 
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Additional Information about Extended Stay America - Richmond - Hilltop Mall

Also Known As:
Extended Stayamerica Richmond-Hilltop Mall Hotel
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
Extended Stay America Richmond
Extended Stay Richmond
Richmond Extended Stay
Address: 3170 Garrity Way, Richmond, CA 94806
Region: United States > California > Richmond
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Richmond
Price range (per night): $107 - $130
Hotel Class:2.5 star (2.5*)
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