Bought the "magnifique romance" package for our anniversary, which came with chocolate covered strawberries, a bottle of champagne and breakfast for two. Called for the champagne and front desk said "oh yes you have the romance package I see. I'll have room service send it up." An hour later, no champagne. I called back and told them I never got... More

We stayed here on our last night in the states because we thought it was close to the airport and we had enjoyed the Sofitel in Chicago so much. The hotel provides free airport transfers if you call from the free phone at the airport. We did this and was told we would be picked up in 25 mins. After... More

When my husband told me we would be staying at the Sofitel in San Francisco I was excited. I had been to the Sofitel in LA and had fond memories of a large luxurious bathroom and some kick-you-know-what chocolate mousse that I still remember after over 10 years. Our room was underwhelming despite the great bed (which I did not... More

Booking and Reception/Check-In & Concierge? Great! Valet & Bellstaff? Great! Room? A suite which has seen the best of days, sub average! Roomservice & Restaurant? Horrible! That's the summary, in detail the food missed to live up to any standard at all times, Burger burnt the first night, Spinach on Eggs Florentine old and starting to have the rotten taste,... More

I general a good hotel, with nice service, clean rooms, but they miss to fill up the bathrooms with soap, etc., so I had to ask for soap. More a business hotel, than a turist hotel.

Crowne Plaza quality with a Sofitel brand.. I am qualified to make this statement since I stayed here for a week upon moving to Calfornia 20 years. The hotel lobby and restaurant have been fully updated in the past 10 years. In the same period, rooms received a little more than a paint job - a new sink, tub and... More

I was in California on business with oracle. This hotel is within walking distance to oracle head quarters. If you don't plan to do anything but business then this is a good location. If you want to see sites then I would recommend staying in San Fran not at this hotel. It s in an office park. The hotel was... More

French hotel in quiet and scenic setting. Our grandchildren loved the pool. Wonderful service.