sheets and pillowcases not changed from last guest. had to ask for housekeeping to come and put clean linen on the bed and was told housekeeping was not available but i could have another room. not acceptable. eventually someone came and gave me clean linen. the swimming pool is green, the grounds unkept, the vending machines are out of order... More

I in advertantly forgot my VERY expensive hearing aids in the room when we left. They are quite new to me about 4 weeks old. They cost me $6,200.00 My fiance called for me when I realized that I forgot them in the room a day or so later. The room is # 127. We stayed there on 09/15/2010, I... More

The room was roomy, but shabby and dated and there was a lot of dirt and dust on the small surfaces. It was 102 degrees out in the afternoon and the poor old a/c couldn't really keep up, but after a few hours it had cooled the room enough for sleeping. The refrigerator was unplugged when I got there and... More

The hotel facility is average, rooms are OK but not fancy. What makes it special is that the owners are very nice and helpful AND there is a Denney's restaurant only 50 yards away AND right on the other side of the Denney's is a little service station that sells beers & sodas, etc. So if you're on a bike,... More

I stayed here for one night during January. The check-in was conducted by an extremely polite receptionist and we were all made to feel extremely welcome. The rooms themselves are a little way away from the Reception and, worringly, on the door is a warning that hazardous materials known to cause cancer are present in the building! Putting that aside,... More

Wife made reservations 6 weeks ahead of time over the phone. We were told $78. Arrived at midnight told the rooms were $120. Being tired, decided not to fight it. Told them might leave a day early. They said I would be charged for all three nights because I was on some "three night special". No mention of any special... More

This makes my second stay in a month, this time we rented two rooms, one for my 81 yr. old mother who was just out of the hospital, and still recovering from deadly pneumonia (the well pump at her home broke, so we needed a place to stay for a couple nights while it was repaired). After a spate of... More

This hotel, having 10 out of 10 in all it's reviews on Kayak, earned it's top marks with me for it's gracious staff. I had booked the hotel, but my wife's plane had an engine blow & was forced to land in Reno & we were obligated to cancel the reservation. There were no qualms, even though I was cancelling... More

Clean, comfortable rooms with fridge, microwave. The kids enjoyed the pool. Friendly service! The hosts recommended a great Mexican restaurant--it was so good we ate there both nights. Had a great weekend exploring Lassen Park.