The hotel was perfectly located within walking distance from my business meeting and the BART. The hotel seems aged, but in a graceful and noble way that gives credence to its quality. The front desk staff was very friendly and helpful and checking in was a breeze. Breakfast was great with a wide variety of choices above and beyond mere... More

I'm currently staying at the Sheraton Pleasanton with my wife and two daughters using SPG points as part of our annual vacation. I regularly stay at Sheraton Hotels so am familiar with the 'normal' standard of rooms and service. We have just been moved to a new room after the following list of issues: Excessive noise from the freeway Toilet... More

The hotel is older with carpet showing signs of wear and tear but the customer service was top notch. Front desk staff go out of their way to make you feel welcome. I loved the wheel spin at check-in where you win Free prizes...nice touch! Rooms were quiet although the beds were a bit hard. Overall, it was a nice... More

This was my first stay here and my last. My husband needed a room with a fire alert Strobe light because he is deaf. There was an emergency the first night and not a single staff member knew that there was another room available with a strobe light. Hotel also is doing construction and the internet service in the room... More

This was my first visit to this hotel. On arrival, I really felt almost like it was a "theme" hotel. The look and feel is very much like roadside motels of the past. Everyone was nice and the service very good, but this would not be a first choice for me again. Our corporate rate was high for the value.... More

Stayed here for 19 nights while working on a business assignment. This hotel was what I was given through a Priceline bid. My company would not have allowed me to book this hotel at the standard rate. I found the staff to be very friendly and helpful. My room was on the 5th floor and though the hotel is undergoing... More

This is a very solid Sheraton property although it is in dire need of the renovation which is currently under way. I was told the renovation is being done floor by floor top down and they were doing the top floor (6) while I was there. I would try and get a renovated floor if you do stay there as... More

This place needs major renovations, the bathroom tile was cracked and dirty, the wall heater kept me up every night. The breakfast that they charge you for is no better than what you can get for free at any executive suites. To top it off, no free Lobby coffee! Couple of other issues...The house keeping left a dirty sheet in... More

This hotel is in the process of renovating and will not be complete to later this year (fall of 2013?). If you can get a room here using Hotwire or Priceline, its worth it. But not if you pay the higher regular rates. The staff was pretty good, but the rooms were only average. I am sure they will be... More