I stay at this hotel several times a year when business takes me to the Ontario – Pomona area. Great location and I’m never disappointed with the friendly staff and comfortable rooms. The newly renovated lobby and exercise room look fantastic and the food quality in the restaurant was good as usual. Hopefully, business will take me back here soon.
More
We stayed here in May 2012 after a trip to Death Valley, as a stopping point before going home to west LA. It was a great stop in - after getting lost, we finally made it to the hotel at 2 am, and the staff was friendly, quick, and accommodating, even getting extra towels ready for us at check in!...
More
My wife and I received a one nights stay here as a wedding present, and we couldnt have had a more enjoyable time. Check in was quick, and we had a room on the club floor, with access to the club lounge. Free wine, and cheese and crackers!! Everything was clean, and well maintained in the room. Pool was a...
More
Dear Guest,
I would first like to congratulate you on your wedding and it is a true privilege to be a part of great memories. I am happy to hear you took advantage of our Club Floor and the wonderful amenities it offers. We would love to accommodate you for any future celebrations or anniversaries, please feel free to give...
More
Comfy bed and nice view of the mountains...The staff were all accommodating and friendly. Food were great...
More
Dear Guest,
Thank you for your positive feedback. We enjoy receiving comments regarding the interaction our guests have with our staff. We pride ourselves on our customer service and aim to provide not just great service, but also a memorable experience. We truly hope to see you again, whenever you are in the area.
More
My husband and I stay at this hotel twice every year for a conference that we hold in one of the hotel meeting rooms. I am always impressed by how nice the hotel is, and they have recently renovated the whole lobby and are doing additional work on the other rooms downstairs.
The staff is always friendly and helpful. The...
More
Dear Guest,
We are always thrilled to hear from our loyal guests and to learn our staff is continuously providing memorable experiences. We have recently remodeled our lobby and are continuing to change the look of our hotel and it is always nice to know our guests appreciate the changes. We look forward to seeing you again this year for...
More
This is not a fancy hotel. The staff was friendly and the rooms were nice.
I stayed on the concierge level and the room was fine although the TV was a bit of an issue. The bathroom was nicer than I expected.
The concierge lounge appears to have been a bit of an afterthought. Breakfast was a bit lame. Considering...
More
Dear Guest,
I am happy to know our staff was friendly and took care of you during your stay with us. I apologize for any inconvenience you experienced during your stay. We do hope you stay with us again.
More
The rooms are a bit small and basic, but we got a good rate and the rooms were clean. I have no complaints.
More
Dear Guest,
Thank you for taking the time to review our hotel. I am happy to know you had a pleasant experience with us and we look forward to you staying with us again.
More
We emailed the hotel prior to our stay to advise them that if possible we needed connecting rooms as we were traveling with children. We arrived at the hotel at 3 pm and were not able to check in as the room wasn't ready. At the time we mentioned hat we needed connecting rooms When we returned we were allocated...
More
Dear Guest,
I would first like to apologize for any inconveniences you experienced during your stay with us. We do our best to accommodate any request made prior to check-in or during check-in. On occasion, the hotel receives several requests for the same room type and unfortunately some requests cannot be met. We understand how much of an inconvenience this...
More
my stay at this hotel was very nice...the staff was extreamly helpful and kind, the frist thing tht cought my attention was the lobby. it was recently renovated and it looks great..and i give thema big plus for tht. me and family stayed in the sixed floor which alowed us to the club lounge which to me was a very...
More
Dear Guest,
It is always a compliment to hear our staff is providing great memories for our guests and our lobby leaving lasting impressions. We are always pleased to know our guests are taking advantage of the great amenities offered on our club floor. We would love the opportunity to provide comfortable accommodations to you and your family during your...
More
The best hotel I've ever stayed at. The hotel was clean and crisp. Rooms were fresh and clean and the bed was outstanding. The staff were bright and friendly and the manager Alfonso was a awesome. He personally made sure our stay would be remembered.
Overall the stay was "THE BOMB" :-)
Thanks Sheraton, I will return!
L.J.
More
Dear Guest,
Thank you for your positive feedback and I am pleased to share your experience with our hotel staff. We look forward to seeing you again and provide accommodation for you whenever you are in the local area.
More
If you own or manage Sheraton Ontario Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
158 Reviews
120 Reviews
