Hotel is quiet, despite how close it is to the airport. It is closer than the car rentals! Beds were comfortable, staff was friendly and helpful. There was a variety of choices for breakfast. Good location if you're going to an event at Oracle, as well as proximity to Alameda.

I travel a great deal for work. I am usually in California 8 to 10 times every year. I have tried a number of different hotels and brands. I was in Oakland over the weekend for a baseball game with my son. The staff was outstanding and the hotel was clean & comfortable. This is the best hotel in the... More

My husband and I were stranded waiting for our guest to arrive from hawaii after their plane was delayed 5 hours. We went to the hotel and they were amazing. They gave us a reasonable rate even though it was clearly not their fault that we were stuck. Aileen and Vicky were great people to work with and I couldnt... More

I travel on business to Oakland at least once a week. I will always choose the HIE on Airport Access Rd. The personel at the front desk are always helpful, quick and efficient. I would especially like to point out Hitika (Giants fan) and Kristy (Warriors fan) and their friendly interaction with the guests arriving. Their personalities alone are almost... More

My husband and I stayed here for two nights when we were returning from Hawaii to the mainland. It was a good choice for us as all we desired was a very clean room, a comfortable bed, a speedy shuttle pickup at the airport, quick checkin service, good water pressure in the shower, and plenty of pillows and clean towels.... More

I've stayed here and once for a very extended stay. The service personnel (Yenny, thank you!!) were great, the shuttle service excellent (Patrick does a great job!! thank you!!). The breakfast is good and always replenished promptly; the staff will do everything to please you!! The General manager (Vickie) was very helpful and made our stay extremely pleasant. Actually, the... More

Been staying here for a while now. Vicky was very pleasant and took care of us. . Its a really great location so close to airport, golf and Franchescos which is my favorite place to eat. i really hope they decide to bring back the happy hour at the hotel.

The rooms are okay. My AC wasn't working properly, but since I was there for only one night it didn't matter to me. There's a nice little continental breakfast starting at 6:30am. Got a little bite to eat before leaving. There's a complimentary shuttle to and from Oakland airport. My driver Patrick was simply fantastic. He told me a lot... More

Clean rooms, helpful front desk staff. Forgot some personal items at home, they provided toothbrush, toothpaste and razors. We had a delay with our flights and had to stay another night without any reservations. Even with a booked hotel, they provided accommodations seamlessly with check in as easy as pie. Our shuttle drivers Clarence and James were the best and... More