This was our first stay at the Courtyard by Marriott Oakland Airport. As an Airline Employee I have stayed at several hotels near the Oakland Airport and this is by far the best hotel in the area.
Check-in was swift and she even asked me for a room preference. During my stay, the staff was helpful and courteous when we...
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Dear Valued Guest:
Thank you so much for your comments regarding our hotel, Courtyard By Marriott in Oakland. Our associates and team leaders are very devoted in providing superb customer service to each and everyone of our guest. Our newly renovated Lobby offers a top notch area to dine, relax, be connected and much more. Once again, thank you for...
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As indicated by other reviewers, this airport is extremely convenient for the Oakland airport. It is a pretty standard courtyard, but not as nice as the SF Airport Courtyard which may have had a more recent renovation. We were only here overnight to catch an early flight. Everything was fine except the shuttle. We booked a 7:30 am shuttle, and...
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Dear Valued Guest:
Thank you very much for taking the time to write your comments regarding your recent stay. As the General Manager, I review all comments and pass the information to appropriate team leaders for improvement. We do ask that all of our guests to be at the airport at least 2 hours prior to their departure as FAA...
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I've stayed here a few times and have been pleased. It's located near the airport and has a convenient shuttle service. The rooms are quite comfortable (standard Courtyard by Marriott) and the recent renovations are nice. They have added a bistro which serves breakfast and dinner, which is nice since there is a lack of restaurants in the area. The...
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Dear Valued Guest,
Thank you very much for your review. We are very delighted to know that you found our Courtyard By Marriott in Oakland to have everything that you needed, and were able to take advantage of our newly renovated Bistro, Fitness Center, Business Center and much more. We are very much looking forward to having you in the...
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Hotel staff not consistent. Some hospitable, others not. Had to remind about shuttle service at the front desk: probably due to front desk staff not communicating to each other very well. That would never happen at 4-star hotels. The bistro was closed, which was unfortunate because I was looking for eating my breakfast there. The bistro staff not very friendly...
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Dear Satokome,
I reviewed your comments regarding your recent stay and would like to take this opportunity to thank you for taking the time to write to us and at the same time to apologize for the inconsistencies of our service at the Front Desk and Bistro. As management, we take these comments very seriously and use them as part...
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I initially selected the property for its overall location and convenience. I find it much easier to get into San Francisco from Oakland as opposed to the Penninsula. I travel extensively and after my first visit I came to realize is was not just the location that drew me back but more so the staff. They are friendly and helpful....
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Thank you so much for your feedback, we are delighted to know that you found the Oakland Courtyard By Marriott a great place to stay. The entire team is very committed to providing all of our customers top notch service and the management team works very closely with our staff to ensure that we deliver what we promise. We look...
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Located on Hegemberger Road, right near Oakland airport, this Courtyard has been completely updated. Excellent, clean and modern facility with the expected top level Marriott service. Has all the business facilities you could need. Also a shuttle to/from the airport and BART.
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the darn room air conditioner...this thing must have been installed in the 80's. No temp control, no fan control, and vibrating sounds to ruin sleep. Thank goodness this was my last nite in the area and did not have an early meeting.
check in was quick, the restaurant was ok (met the need), the price of the room was great,...
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I called the local phone number in Oak. but I was trasnsferred to a world wide reservation system I got my room availability checked the lady said it was good so she gave me a reservation number. the date i was checking in person the front desk personal explained to me that my room was not available, this was my...
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It was a nightmare. The hotel is under renovation and when we arrived late the night manager informed us that they were overbooked. Well come to find out, there were rooms that guests had stayed in past check out and the cleaning crews never got around to them. After some hasty cleaning we were assigned still filthy rooms. The next...
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Rooms are nice and clean, staff professional. Excellent hotel.
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