This hotel independently operated is immaculate, provides a wonderful breakfast and the most comfortable beds. Rooms were furnished with lush pillows, amenities, and spacious. The jacuzzi outside is a haven at the end of a day visiting wineries. Garden is an inviting place to relax and read a book. Location is quiet and easy to access

Had a delightful three-night stay at this wonderful inn. Don't let the Best Western affiliation bring up images of spartan airport digs. This cozy boutique hotel (which feels like a B&B) offers great service, excellent breakfasts, spacious rooms and excellent friendly service. Buffet breakfast is served in the lobby, where you can keep to yourself if you like. However, the... More

This is not your typical Best Western. It has a homey feel and the food is a step up from most Best Westerns. It is a cross between a hotel and B&B. The rooms are a good size. The only minor issue was the weak WiFi signal in our room. That might have been because we were not in the... More

If you want top notch luxury in Napa, this is not it. The place is charming in a nostalgic way. The decor is dated, but if you can look past that--and the street location--you'll find hospitable staff that seem quite genuine and caring. A sufficient room. You'll find delicious fresh-baked cookies around 6pm...really well-kept outdoor hot tub area. It's also... More

This property has the ambience of quaint cozy inn. The staff bakes the best homemade chocolate chip cookies and banana bread. It is conveniently located in the old Victorian neighborhoods of downtown Napa within walking distance of downtown and the waterfront. It is minutes away from the vineyards. The staff is friendly and offers good advice. Lovely garden with hot... More

What a pleasant surprise! Lovely hotel, extremely nice staff and large clean room - full of all the necessary amenities. Staff was very courteous and friendly and provided priceless tips re good restaurants, places to visit and current events in the valley. Truly a world class service! A 'home away from home' atmosphere, great ambiance. Highly recommended and a great... More

what a lovely cosy little hotel this is i cannot agree more with all the previous reviews it certainly deserves all the 5 star comments there were 6 of from Scotland 3 couples and we found it excellent a pity we could only stay 1 night this is 14th Best Western that we have stayed at and this is one... More

Returned to Napa for 2 days of winery tastings before a meeting in SF. As recommended by TA members, the Best Western Elm did not disappoint. Great location, friendly and very helpful staff, good breakfast and tastey choc chip cookies at night made this a memorable trip. The room rates are more reasonable than many other hotels in the area.... More

Have been coming to Napa for many years and stayed at many places - first time here. Our stay with 4 other couples from Georgia was exceptional! Staff bent over backwards for us. Connie is a hands on owner and her attention to customers was very evident. From breakfasts, rooms, staff, location, value - top score for all. This will... More