I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your room was not clean and some walls were in need of repair. At this time, our hotel is going through a transition and we are working to correct all of these issues. I will be sure to take... More

Thank you for taking the time to make us aware of your experience at Extended Stay America San Jose - Morgan Hill. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the fresh linens and overall accommodations. However, given the issues you had... More

It was very kind of you to for take the time to publish a nice review of your stay at the Extended Stay America San Jose - Morgan Hill. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America San Jose - Morgan Hill. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of... More

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Morgan Hill. Given our company's commitment to superior guest service, it was great to read about your positive experience with our front desk staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest... More

Thank you so much for your recent review of Extended Stay America Morgan Hill. I am so glad to hear that Leticia and the rest of the staff were so helpful during your stay. We pride ourselves on superior customer service coupled with exceptional value for all our guests, stay after stay. We will also take your comments about earlier... More

Mark - I recently received a copy of your review for our hotel. Let me begin by saying thank you for choosing to stay with us multiple times. I do apologize that this past time we did not meet your expectations. Our housekeeping staff strives to ensure guest rooms are clean and the property is maintained. They do so by... More

We would like to express our gratitude to you for such a nice review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice. We also... More

Thank you for taking the time to make us aware of your experience at our hotel. Rest assured, providing for your total satisfaction and comfort, is our staff's primary duty. Hearing that we were unable to meet your expectations, is truly disheartening and for that, I offer you my sincerest apology. Our hotel is focused on exceptional customer service while... More