Thanks for the review! Just wait till we upgrade our wireless and put hardwired ethernet jacks in every room as part of the renovation! The fridges will become standard in every room as well, complete with microwaves and big screen TV's. Glad you enjoyed Los Gatos. It really is a wonderful town! More

I think this shows that even our reviewers don't tend to read our reviews beforehand! Thanks for the wonderful comments about the area we are in. It truly is a stunning town. Regarding the lack of proof that our renovations are underway: as of August 1st, the pool has been excavated but you cannot get to the site yet because... More

First let me apologize for the treatment you received. I understand the frustration of not being taken seriously (and we know we have a few rough spots - we are working on them), and I have arranged for a full refund to your account. As for the room itself, there isn't much I can say that I haven't said already... More

Thanks so much for the stay and the review! We're really happy when we can offer our guests great value for their money, and with the renovation coming along nicely, soon we'll be able to sweep them off their feet as well! Looking forward to serving you again soon! More

Thanks so much for staying, and taking the time to review us! I appreciate the comment about cleanliness - I have a great housekeeping staff who do wonders with the property. Make sure you come back once our renovations are complete (end of this year, we're thinking) and see just how much better it will be then! More

Thank you so much for staying and for reviewing our property. As you may have noticed by the construction on site, we are in the process of a $5 Million renovation including the guest rooms, so stay tuned. As for the bedspreads and comforters, we are actually quite fanatical about cleaning what we have, so while they are old, they... More

Thank you for the review! Yes, the property is in need of updating, which is why we are currently redoing every portion of the property. We are putting in a new restaurant, pool, workout center, lobby, meeting space, guest laundry, and, of course, redoing each and every room (from the A/C to the fixtures and lighting, etc). We do care... More

I am very sorry that you had a rough check-in experience. It can be difficult for even the most experienced among us to keep our cool while we are being yelled at for conditions that we feel are outside of our control (we don't like this construction phase, either!), and for this I sincerely apologize. As for the AAA discount,... More

Thank you for the review! Obviously the parking lot being under construction isn't the most convenient thing to have, but we are excited about the long term results: a new lobby and restaurant, new pool and fitness center, new guest laundry, renovated rooms and amenities, updated exterior style and design. We work really hard at keeping our guests as happy... More