Miserable beds, rooms was "musty" smelling, no refrigerator, $10 charge a day if you want a microwave oven, AND parking, another $10 a day. I'm just grateful we only had booked the room for one night which is another thing... we booked far in advance (we were with a group) for Friday night but they scheduled us for Tuesday night...
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Dear guest: we are so sorry to read how bad your experience was. I understand you were here with a group and I would love for you to contact me directly if you have a moment. I will share your comments with the F&B team and the rest of the Airtelplaza management. Definitely, we do not want unhappy guests.
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If you are an aviation fanatic and don't mind being on the edge of Van Nuys airport – with the attendant over-flight of some quite noisy planes and helicopters, then this place is not "too bad".
(NOT that there is an amazing amount of alternative choices available locally...)
Patently, there is an "old" part and a "new part" to this...
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Dear guest: thank you for your through review. We certainly love the good points and we will learn from the not so good ones. We hope you will be back and hopefully, give a "all the way" good review.
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The pictures may look like it has been updated, but unfortunately, even if new furniture were added, the place hasn't actually been cleaned in I don't know how long. The room just had a serious funk to it that reminded me of the basement in my grandparents' house. For that kind of grime, it seriously overpriced. AND on top of...
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Dear guest: we are sorry to hear you did not like our hotel. We are still in the process of renovating our rooms. I certainly hope you can give us another chance and if so, please contact me directly. Thank you.
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I stayed here just after I had come in at LAX. I anted somewhere to stay on my way to Lancaster. The front desk clerk was VERY nice. The hallways need some renovation in the area that I stayed, and vending machines were outside, which was a little weird. The room was clean and the bathroom immaculate. The room was...
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Dear guest: thank you for your positive feedback. We are glad you enjoyed your stay with us and we are looking forward to exceeding your expectations on your next visit!
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Ugh!stay away from "The Landing".In & Out was better.Truly horrible service and food.Needs a lot of work.
Dear guest: we are sorry to hear you had such a negative experience at our restaurant. If you would, we would love for you to call us, so we can know where we failed on our end. I am not sure if our F&B manager was made aware of the situation prior you leaving the restaurant-we always do our very...
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I recently stayed at the Airtel Plaza for a night and was amazed to learn that they charge guests $10 to park in their own parking lot! I inquired if I could park on the street in front of the hotel and was told by the clerk at the front desk that one could park on the street overnight. The...
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Dear guest: we thank you for your feedback. We do have gated parking; however, we give options to our guests who would rather not pay for it. We can advice you to park on the street, but we cannot control the street signs. We are sorry to hear you had an unpleasant experience, but we thank you for taking the...
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This was very nice hotel for the price we got. The lobby and property were very nice and clean. The room was also very clean. The bathroom fixtures, counters and tiling sort of dated the hotel. That was fine until you get to the shower. The shower curtain looked so tattered and worn and it MAY have been clean, BUT...
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Dear Guest: thank you for your feedback. We are thrilled to read our staff was great and welcoming! We are less thrilled to read about your bathroom feedback; however, we kindly thank you for it. It is thanks to your feedback that we can always make changes and improvement. Our preferred rooms have actually brand new showers with granite counter...
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1. Before booking this hotel, I have spoken with reservation section and inquired about free shuttle service of this hotel. A lady who answered me, informed that free shuttle service available within 2 miles to any place. When, I checked in, front desk person informed me, free shuttle available only to specific destinations. Total rip off!
2. Wifi - Terrible...
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Dear Guest: I am deeply sorry to read you were not happy with your stay. There is definitely no excuse if you were misinformed and got inconvenienced. I understand you made up your mind about us; however, should you decide to give us another try, please contact me directly.
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First time at this hotel. Rooms large, clean and well kept. TV's do need an upgrade to flatscreens, but that's minor. Service is first rate from arrival, bell man, room service, house keepers and telephone personnel.
A most quiet hotel within, however you should be aware it is on the VanNuys airport runways. While that did not bother me, in...
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Large rooms with comfortable amenities. Love the aviation memorabilia. Breakfast was delicious with much choice. We have used this hotel twice for single female travel and felt like they were safe and secure. The front desk accommodated our wishes. This is a large, slightly upscale accommodation and many corporate pilots/crews stay here. It was like a Hilton or Courtyard. I...
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