I'm not sure what some people expect from a hotel but from some of the comments far too much. The only negative was the bathroom is a bit too small and the door too close to the bed. That said it was clean, comfortable beds & pillows while the staff were amazingly helpful & enthusiastic. My wife, daughter & self...
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Dear Wayne B:
Thank you so much for your kind review of our hotel as well as Kenny, our bellman! We know how hard he works to make guest's stay enjoyable as well as his vast knowledge of the area. I'll make sure he gets your kudos!
We know how exhausting a long travel can be, and I am glad...
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Hi visited Los Angeles again last year,September 12th stayed again at Crowne Plaza due to the fact as staying previously at Crowne Plaza am now familar with the area,so decided to stay again at the same hotel.Have to admit l think it is very very expensive staying there but it is a good hotel,so am planning to go back to...
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Reviewed 30 January 2011
Dear Melleasa:
Thank you so much for taking the time to post a review of our property...again! I took a look at your first review, and I'm glad the second time around you found your stay worthwhile. A lot has changed during the course of the year, and I hope that reflected positively between your 2 stays.
We know how...
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I stayed at the Crowne Plaza at Beverly Hills for 5 days at the end of January 2012. It was my first time traveling anywhere, ever and I was by myself. When the staff member at the front desk heard this, he upgraded me to a king executive room on the top floor with compliementary breakfast everyday I was there!...
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Dear Lausie25:
Thank you so much for not only your kind review but detailed description of your stay! It's a pleasure to get detailed feedback as this helps us monitor our operations more efficiently.
We do not always have the luxury of upgrading all of our guests, but when we have the opportunity, we're always happy to do so -...
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If you're an international traveller, this hotel is not for you. All the feautures such as shopping centres, downtown, the beach, hollywood boulevard, are around 15-20 mins drive to get to. I can't imagine how much time it would take by bus or how much in cab fare and time lost it would take to get to Santa Monica Beach...
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Dear 2niteshow:
Thank you for your review. I actually really enjoyed your format and would like to take the opportunity to go over some of your pros and cons.
Many of our guests are indeed international travelers. We have guests from all over the world, and I believe it makes our hotel both unique and interesting. We understand to many...
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Overall a bit of a let down. Pretty average room and a very long walk to anywhere. Rodeo Drive approximately 45min walk at normal speed. Non of other attractions nearer than a cab ride away. Infact it was cheaper to hire a car for the day to get to universal studio's. No way could anyone walk to Hollywood Boulevard or...
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Dear pazzags,
Thank you for your comments and allowing me an opportunity to respond.
The start of Rodeo Drive is only a mere 15 - 20 minute walk from our hotel. I have walked it several times myself and can say that with absolute certainty. That being said, our street, Beverly Drive, offers an array of shopping and restaurants along...
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Stayed for couple of nights during weekend during a business tour.
Service for very good and staff was pleasent and welcoming - way above average. Also they were very efficient at solving problems I had with my reservation (or lack of as I found out when I arrived). Convinient parking, 16 USD boufet large breakfast is valuable. Well equipped modern...
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Dear Gil T:
Thank you so much for your comments and review. I see that you're a business traveler, and I can understand how difficult and tedious it can be on the road.
Thank you for your comments about the front desk staff. They all work incredibly hard in not only providing great service but solving our guests' issues as...
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This place is walkable (though a big walk) to most of the big Beverley Hills attractions. Nothing really wrong with the place, though we had a pretty average experience. We booked a non smoking room with 2 double beds for the four of us Our room reeked of smoke and the beds were only king singles. They changed our room...
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Dear Geoff S:
Thank you for taking the time to post a review. We always hope our guests have an above average and memorable experience, and it seems we missed our opportunities during your stay to do that.
We do have one smoking floor (the 6th) in the hotel. I certainly understand the sensitivity to it, and I am sorry...
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I stayed at the crowne plaza for four nights in may 2011, I found the staff friendly and very helpful, especially the bell boy, who helped me when there was a bit of confusion with my hotel pick-up from a tour bus company who had a name nearly identical to another company, also arriving at the hotel at the same...
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Dear katiebear_85:
Thank you so much for your review! This is actually the first time I have seen pictures posted on a review, and I didn't even know that was an option! Now I'm hungry :)
We're incredibly happy with our location as its central to the greater Los Angeles area. With only a mere 15 minute walk to Rodeo...
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We booked our stay at the Crowne Plaza for the first 3 nights in LA, after arriving quite late in the evening after a missed flight, the staff were very helpful, bags sent up to our rooms and as we hadnt eaten all day and it was 9.50pm the staff ensured the kitchen didnt close and prepared a meal for...
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Dear kerrie g:
Thank you for the reviews of your 2 recent stays. There was clearly a difference between the two, and we appreciate your review of the events. We pride ourselves on our service quality, and at least in regards to your 2nd stay, we clearly ropped the ball.
As the Front Office Manager, please know these are things...
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Really not a great location ... you could do much better. Staff were fine but nothing special in terms of service anywhere. Tour desk was useful. Rooms were ok ... seemed weird not to have movies when youa re in Beverly Hills though! Breakfast was ok. Bar staff and valet were friendly and helpful.
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Dear PandSMadison:
Thank you for taking the time to post a review of your recent stay! We greatly appreciate your feedback. I see you have traveled extensively as well as done many reviews.
Our location is one of our best features, but we certainly understand it does not suit everybody's needs. We are very central in the Greater Los Angeles...
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