Extremely warm and helpful staff made for an unexpected stay in LA a great visit. Rooms clean, modern design, and quiet for being so close to airport. Private airport shuttle to and from LAX a really nice amenity as well. Very nice lounge off pool and cabana's with interesting menu. Definitely recommend if need to stay near LAX area.
The title says it all, this is a nice airport hotel. It's only a short drive from LAX and there's a free shuttle you can request by calling the hotel. The location isn't great if you're planning on sight seeing, as the hotel is of course situated near the airport and is a good 30-40 min drive from Beverly Hills....
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This place was so great! Staff was very friendly. The valet even helped me fix my car! The rooms are cute. It is close to places to eat and a little shopping center. It isn't far from the airport. I didn't have a chance to try the restaurant though, I would have liked to. This place was a great value...
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Hello, Kai88:
Thank you so very much for your patronage at Custom Hotel and for your flattering review of your recent experience!
We're delighted to read that you thouroughly enjoyed all apsects of your experience! We're working so hard to ensure our guests have a pleasant experience from start to finish and it's nice to read the fruits of our...
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I had a quick stopover (12 hours) until my next flight and I was pleasantly surprised with this hotel. The staff were helpful and friendly, the room was very nice, clean and comfortable. I did not hear any airport noise. It is right next door to a supermarket which is very convenient. Very close to LAX and the hotel shuttle...
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Hello, gogirlnyc:
Thank you very much for your recent visit to Custom Hotel and for posting a review of your experience here on TripAdvisor.com! We truly appreciate your patronage.
We were excited to read that you found your room, service from our staff, the location of the hotel, property cleanliness and airport transportation to all exceed your expectations! We're working...
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Cute and lively bar, but the renovations stopped after the lobby. Pervasive chemical smell, grimy feeling once you get off the ancient elevator, for which you will wait eons. Room was dirty and noisy. Better value at a mainstream LAX hotel. Go to the Custom for a drink, but stay elsewhere.
Hello, pollypurebred:
Thank you very much for being our guest and for posting a review of your recent experience here on TripAdvisor! Guest feedback is extremely important to us, as it allows us to evaluate our service and operations and make necessary changes. We were dissapointed to read that your experiece did not exceed your expectations.
We were delighted read...
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Stayed in the Custom Hotel January 2012 for the third time, I really like the place; it is reasonably priced, close to the airport and not to far from Santa Monica. To other points if interest it's quite a drive, but that's true for pretty much every place in Los Angeles.
The rooms are quite large and have really nice...
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Hello, Michael U:
Thank you for your continued patronage and loyalty to Custom Hotel! We also appreciate your outstanding review of your recent experience here on TripAdvisor.com! We pride ourselves on delivering better-than-expected experiences with a clean, safe and appropriately-priced product and great service. It's heartwarming to hear that you enjoyed all aspects of your visit.
We're glad you enjoy...
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Seems to me that the LAX hotel market is rather dismal, inexcusably so for such a major hub. For one thing, it’s mature… most of the properties have been around for 20 years or more. I don’t find it to be particularly user friendly; Century Blvd. is kind of a nightmare for a driver to navigate, and even worse for...
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Hello, George_PConnecticut:
On behalf of all of us at Custom Hotel, thank you so much for being our guest and for posting such a flattering review of your recent experience with us and the world here on TripAdvisor.com! Guest feedback is so critical to our operation as it highlights what we're doing well and where there's room for improvement. Overall,...
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This hotel really took me by surprise. It is a little gem in my opinion and photographs etc, cannot do this hotel any justice. It is a very high standard hotel with exceptional customer service from the reception and the rooms are of a very clean 4 star standard. The hotel is perfectly situated near LAX airport and if you...
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Hello, seasidestar:
Thank you very much for your patronage and, most of all, for sharing your great experience with the world here on TripAdvisor.com! From your review, it appears that overall you truly enjoyed your experience with us! We appreciate that you used TripAdvisor as a resource prior to booking our property and that you were so kind to tell...
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Stayed here for 3 nights. The main draw of this hotel is its proximity to LAX. This is my first time staying at custom hotel and absolutely fell in love with this place.
Service/check in/check out:
Checked in a little early with now hassle. I wish the front desk receptionist was a little more pleasant and smiled more. After a...
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Hello, Dmg0612:
All of us at Custom Hotel extend our heartfelt thanks and appreciation for your patronage and also your very flattering review of your recent experience with us! Guest feedback is important to us, as it allows us to evaluate our service and operations and make necessary changes. From your feedback, it sounds like overall you had a very...
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This is the first time I stayed here and really like the hotel, the room was modern and very spacious, with state of the art flat screen TV and free wireless internet. Located close to LAX, but not as close as the airport hotels which did make it peaceful, and is adjacent to Marina del Rey.
Check in was very...
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Hello, go2mike:
All of us at Custom Hotel were so thrilled to read that you had such an oustanding experience with us! We're glad to read that you enjoyed just about every aspect of your visit!
You might be pleased to know that we offer "Elevated" accommodations at our property that feature some great enhancements such as: coffee makers, refrigerators,...
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