I cannot say enough about this hotel. I travel all over the country and stay in many hotels and few stand out in my mind like this one. I can ALWAYS count on a good stay here. The staff is very friendly, courteous, and attentive to my needs which makes my stay always a pleasure. In fact it's the only...
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Reviewed 4 December 2011
Dear "You've Done It Again!",
Thank you very much for your patronage, loyalty & great comments on the Hotel & my Team. I will definitely share your comments with them & look forward to having you back again the next time you are in the Anaheim/Garden Grove area.
Sincerely,
Rick B. Ross
General Manager
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my girlfriend and I arrived here on business on a Wednesday night, tired and wanting nothing but to enjoy a good night of sleep. check in was fast, no lines. Rocio and Julio were very professional. We parked and got to our room and found no surprises with cleanliness. We watched a movie, went to bed and woke up the...
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Dear "one of the finest hotels in Orange County",
I am very pleased that You & your girlfriend enjoy your stay so much that you felt compelled to write about it, that truly means a lot to me & my Team. Rocio & Julio are 2 of the best Employees we have & they will be extremely happy to hear...
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Ok, full disclosure: I have a family. A cute family--two boys and a girl. The girl's starting to say words like "butt" for "boat" and "buff" for "bath." See? Cute.
Apparently, though, this Sheraton doesn't like families. We stayed there as Starwood gold members (still waiting for my welcome gift, btw), and the management seemed less interested in helping Disneyland...
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I recently stayed for a quick trip to Disneyland. I was impressed by the grounds and feel of the hotel. Having your girl get excited by the roses in the front is a great way to start a trip. It is solid hotel that takes care of your every need. I liked the food and service. The pool was a...
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Dear "Wonderfully Alpha and Omega",
I will certainly share your kind words about Benny with my Food & Beverage Director. He is one of our best employees so this is not a shock.....way to go Benny !!!!!
Yes, our rooms are very modern as we are the newest of the Sheratons in the Anaheim/Garden Grove area. We have a great...
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I stayed at this hotel for my 60th birthday weekend and could not have been more pleased with the amenities and customer service. I had never been to the area so I had a lot of questions for the front desk; they helped me with a confident & friendly attitude, had brochures on-hand which helped a lot. This made the...
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Dear "This hotel has everything",
Thank you for sharing your 60th Birthday with us at the Sheraton/Garden Grove.....what a true
honor !!!!
Yes, our Front Desk Staff is one of the best in the Business & I will definitely share your comments with them. They are always willing to go above & beyond to make sure all of our
Guest's...
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Our family stayed here 4 nights in March. Having never been to Disneyland, we knew Garden Grove was within an easy drive. And, for a reasonable fee, the hotel will shuttle you to and from all day long. After the Disneyland park pass sticker shock, this was a nice surprise not having to deal with overflowing parking lots. It's also...
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Dear "Great location for baseball, beaches, and Disneyland",
Thank you for your Great Review of the Sheraton Garden Grove !!!!!!!!!!! We strive for Guest Service excellence every day with our Guests & I'm very proud of my Team and happy that you had such a good experience, I will definitely share your comments.
We look forward to having you back...
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I stayed at this hotel for leisure with my family but it has everything to accommodate business travelers as well. The location is convenient to area attractions & freeway access. The staff went above & beyond to make our stay memorable; customer service was top-notch. The bartender in the evening was courteous & genuine as well as the front desk...
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Dear "Beautiful Hotel",
I am so happy that you got to enjoy a lovely getaway at the Sheraton Garden Grove !!!!
Thank you for your kind words about my Team, I will certainly share them & your enthusiasm. We look forward to having you back the next time you are in the Anaheim/Garden Grove area.
Sincerely,
Rick B. Ross
General...
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The family and I stayed at this hotel a couple weeks back during a trip to Disneyland and California Adventureland. The Garden Grove is about 1.5 miles away from Disney, directly on Harbor blvd, but was in a great location. Around there is plenty of food, access to the freeway, and it's very quiet.
This hotel being fairly new, was...
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Dear "Nice Hotel - Clean and comfortable",
Thank you for shariing your comments about the Hotel's great amenities & the Shuttle.
Yes, we do partner with an outside company for our Shuttle service & they do get backed up at times unfortunately......especially during peak season such as Spring Break or Christmas.
My apologies for your wait in getting picked up,...
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This was home for a 3-day Disneyland trip with a 2-kid family. Unlike some behemoth conference hotels, this property is nicely contained and not sprawling.
Sometimes it isn't so much that a hotel has no issues, but what they do when there are issues. Construction in the parking lot limited available parking space but the valet service was made available...
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Dear "Disney Base Camp",
Please accept my sincere apologies regarding the experience you had with our Parking Lot. We are in the process of re-striping the Lot & therfore half of the Lot was coned off & unavailable for use during your stay.
I will definitely discuss the clogged drain with my Engineering Team as we have a Preventative Maintenance...
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I have been traveling to Southern California frequently for business. I stay at different hotels in this was was during my second trip in April 2011. The location is very good, a few minutes away from Disneyland and bang opposite Target and some good restaurants. I think I was here for 2 weeks and stayed at Club Level room on...
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Dear "Nice Hotel, Great Location, Good Service",
Thank you for your comments regarding the Hotel & enhancements that you feel could
be made. We strive for excellence every day as we serve our guests & I wll definitely share
your insight with my Team.
We do have Refrigerators in the Hotel & a Microwave at the Front Desk strictly for...
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