We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pacific Palms Resort & Conference Center

4.0 of 5
1 Industry Hills Parkway, City of Industry, CA 91744
Hotel amenities
Pacific Palms Resort & Conference Center
See lowest price for your stay*
Show Prices
*from our partners
Write a Review

134 reviews from our community

Traveller rating
    22
    48
    30
    11
    23
See reviews for
Families
18
 
Couples
23
 
Solo
11
 
Business
46
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Ventura, California, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013

Stayed here for a night in May of 2013. Had to check in early and the front desk was very accommodating. I asked for a high floor and was given floor 9. I didn't hear any noise from the lobby at all. Bed was very soft and comfortable. I had a "city" view which was nice at night from the... More

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Dear Michael H. Thank you for taking the time to write this review. We are glad that you enjoyed your stay with us. We look forward to seeing you again in the future. -Pacific Palms Management More

Frisco, Texas
1 review
1 of 5 stars Reviewed 10 May 2013

Unfortunately this hotel is the closest for a monthly business trip we take to this area. Every time we stay it gets progressively worse. Service at the restaurant is slow and poor, we have complained in the past but there has been no improvement. On this last visit we ordered drinks with tonic and they tasted as if they had... More

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Hello Kim J: We appreciate the time you took to write this review. We take our guests' concerns very seriously and make all efforts to address any less than excellent experience. Please be assured that your review was shared with our staff. We are taking a careful look at the issues you mentioned and making corrections as needed. Thank you... More

Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

Went to the hotel in April for a wedding. The wedding was off site, but the reception was at the hotel. Driving up the hill, everything looked great. The grounds were nice and the golf courses looked great. The driving range was a little disappointing, but it had plenty of room for lots of people at one time. Checked in... More

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
10 May 2013

Dear Vacationguru1234: Thank you for your time to write this review. We certainly apologize for the inconveniences you experienced and have addressed every issue mentioned. We certainly take great pride in the resort and regret that you had a less than satisfactory experience. We hope that, in the future, we will have the opportunity to show you that our entire... More

Vancouver, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 29 April 2013

This is a conference and meeting hotel is in the middle of suburbia with some good golf courses. the property looks like it has been recently renovated and it is in good shape but from a service and food perspective it is a train wreck. Rooms Modern, renovated, clean, good wifi, comfortable beds, great views. The unfortunately thing is that... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 20 April 2013 via mobile

Great resort 40 minutes east of LA. Rooms are nice...typical for nice resorts. Good food and amazing golf. Played the Babe course. Really tight course and quick greens. Beautiful area with views of the mountains. Only slight pain is getting from the lobby to the room elevators.

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
14 May 2013

Dear Skippacktravel: Thank you for your review. We are glad that you enjoyed the food, your room and the course. We look forward to having you back to play the IKE and perhaps even a massage in our spa! :) -Pacific Palms Management More

El Paso, Texas
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 April 2013

Whenever I visit the LA area, I try to get a hotel centralized between all the suburbs and things to do. This one is certainly a little further from downtown, but for the distance you get free parking and a golf course between you and the city. Service was good, the staff was very friendly. Only cons I can think... More

Was this review helpful? Yes
hualien
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 19 March 2013

Pros: 1.The room is of a decent size and well equipped with a well stocked mini bar, hair dryer, iron with board and a safe. 2.The hotel grounds and golf course is beautifully maintained. 3.Hotel staff very friendly and obliging, went to length to change our rooms amidst hotel being sold out. Cons: The only problem we have during our... More

Was this review helpful? Yes 1
Portland, OR
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 16 March 2013 via mobile

Stayed here for a local conference. The golf course, and surrounding grounds are very nice and the bar is enjoyable to sit and relax. But the hotel rooms, I found to be in poor condition. A new modern colored bed spread does not fix glaring problems. My tub was clogged with hair, which I found out at 6 in the... More

Was this review helpful? Yes 2
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 March 2013

I've stayed here a couple of times to give it a chance. The rooms are very comfortable, pool and restaurant are awesome and the staff is helpful but their internet and the ability to work really kills it for me. I actually checked out because I couldn't get on-line for 2 days. Come here to relax but not so good... More

Was this review helpful? Yes
PPR123, Manager at Pacific Palms Resort & Conference Center, responded to this review
28 March 2013

Thank you for taking the time to tell us about your stay with us. It is unfortunate that you were not able to access the internet efficiently. Our Internet Service Provider at one point did have a problem with their DNS Servers which prevented our guests from surfing the web during their stay. They have fixed the problem and we... More

Salt Lake City, Utah, United States
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 25 February 2013

The hotel and the golf course are located on top of a hill in the City of Industry. The lobby is spacious. To get to the elevator for the tower rooms, we had to take a separate elevator to the second floor (which was rather strange). The room is clean except the bathroom felt quite outdated. It gave the impression... More

Was this review helpful? Yes 2
BEST WESTERN PLUS Executive Inn
Great value on a similar hotel
Rowland Heights, CA
4 of 5 stars 49 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near City of Industry
Trendy
Embassy Suites Los Angeles/Glendale
Embassy Suites Los Angeles/Glend... 4.0 of 5 stars 247 reviews
Family-friendly
Millennium Biltmore Hotel Los Angeles
Millennium Biltmore Hotel Los An... 3.5 of 5 stars 1,156 reviews
Romantic
The Langham Huntington, Pasadena, Los Angeles
The Langham Huntington, Pasadena... 4.5 of 5 stars 673 reviews
Luxury
The Westin Pasadena
The Westin Pasadena 4.0 of 5 stars 588 reviews
Show Prices ABS:HotelCheckRates-d1011239?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d77866?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d79221?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d79205?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Also consider these accommodations in or near City of Industry
BEST WESTERN PLUS Executive Inn 4.0 of 5 stars 49 reviews Ayres Suites Diamond Bar 4.5 of 5 stars 178 reviews Courtyard Los Angeles Hacienda H... 3.5 of 5 stars 39 reviews Comfort Suites Near Industry Hil... 4.0 of 5 stars 9 reviews
Show Prices ABS:HotelCheckRates-d77203?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d217258?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d77141?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1657233?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 1 hotels in City of Industry, ranked by popularity

Been to Pacific Palms Resort & Conference Center? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Golf course(4)
  • Very loud(3)
  • Room service(3)

Additional Information about Pacific Palms Resort & Conference Center

Address: 1 Industry Hills Parkway, City of Industry, CA 91744
Region: United States > California > City of Industry
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in City of Industry
Price range (per night): 161 AUD - 246 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on a glorious hilltop and set against the majestic San Gabriel Mountains, Pacific Palms is Los Angeles’ only full-service, destination hotel appealing to both leisure and business travelers.The recently renovated, 650 acre property features 292 beautifully appointed, over sized guest rooms, each with balcony, a variety of food and beverage options including fabulous fireside dining and cocktail seating on the patio overlooking Celebration Lake and a new spa & fitness center. Celebrating more than 25 years of tradition, Pacific Palms also boasts LA’s only 4-star rated golf experience with 36 holes of completely refurbished championship golf on the legendary ‘Ike’ and ‘Babe’ courses. Just 25 minutes from downtown Los Angeles and centrally located near four major airports and four major interstates, Pacific Palms is Southern California’s finest and most accessible destination hotel and conference center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Tingo, Venere, HotelsClick, Orbitz and Hotwire so you can book your Pacific Palms Resort & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms Hotel
Pacific Palms City Of Industry
Pacific Palms Resort

Owners: What's your side of the story?

If you own or manage Pacific Palms Resort & Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Pacific Palms Resort & Conference Center
See lowest price for your stay* (from our partners)
Show Prices