My husband and I were on our way to visiting our children and didn't know the town very well so front desk Agent Stephanie helped us with getting directions to the local Catholic Church and she even went above and beyond with also getting us the times for the English mass. I highly recommend this hotel to anyone in the...
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Dear Valued Guest,
I would like to start our by saying Thank You for taking the time to share your experience. Your kind words assure us we are doing our job. When our guests request something out of our everyday routine and we can achieve that for them, that is when we know we have succeeded with our guests. We...
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This hotel is in a perfect location and has an excellent, courteous staff. When I arrived Stephanie at the front desk greeted me very warmly and made sure that everything was ready for my stay. The beds are very comfortable.
Dear Valued Guest
My staff and I appreciate the kind words and would like to THANK YOU. I agree with you we do have a great staff at our hotel, and Stephanie is a great agent at our desk. We are glad that you had an excellent stay with us and hope to see you on your next visit. We...
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this is a nice property in a small town. The hotel is upper end for a holiday inn express, the beds are great and its a newer facility. The hidden treasure of this hotel is the great and friendly staff. They go out of their way to make you feel at home and help you in anyway possible. I have...
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Dear Valued Guest,
I am glad to see that you enjoyed your stay with our hotel during your visit to our area. You and I share the same thought, as I also believe it is our staff that truly creates a memorable guest experience. We try to ensure that from the moment a guest walks through our front doors that...
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Our company had business in Chowchilla and several of us stayed at this hotel for two weeks. Nick the General Manager was very accommodating and gave us great rates. The hotel appeared new, landscaping very nice, inside of hotel very clean and rooms were nice. All the staff there were very pleasant and helpful. We enjoyed our stay there and...
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Dear Valued Guest
It is a joy to read reviews such as yours which ensures my staff and I are simply doing our job. We are here to ensure that every part of your stay is truly an over the top experience. We are glad that during the couple weeks you and your team were staying with us was an...
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I made a reservation for a queen suit. I reconfirmed before I arrived with the manager and when I arrived they did not have my room. They said it was the fault of the website but I used the Holiday Inn Express web site. When I asked to have two queens for the second night stay they tried to say...
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Dear Valued Guest
I would first like to apologize for the confusion that was caused. It seems though if there was a simple error made on the room types and wish we could have handled it to your satisfaction. Unfortunately I will have to look further in to this. I see that you did not enjoy our breakfast which I...
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Nice hotel, cool/modern decor. The breakfast room is sparkling clean, the food is fresh and hot thanks to Socorro, the competent, pleasant employee in charge of providing guests with a delicious breakfast.
Dear Valued Guest,
Thank You for taking the time to share your experience, We agree that Socorro is a great team member that truly enjoys what she does and wants to ensure that each one of her guests that are eating breakfast in your breakfast room not only enjoys a nice Hot breakfast but also wants to ensure everything is...
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By sharing our experience with the travelers we are helping them get their dream vacation.You are very welcome
Dear Valued Guest
We are happy to hear that you received Excellent Service. We also Thank You for taking the time to share your experience. We look forward to your next stay with us.
Kind Regards,
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This is a very nice newer hotel. Unfortunately there are many dairy farms around, and no matter how clean they keep the property, there is a definitely stanch in the air. It will take a good part of a day to get to Yosemite. So if you are visiting the NP, it is best to stay in the park, and...
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Dear Valued Guest
Our team is glad to hear your stay with us was pleasant. We are one of the newer hotels in the area. It is also nice to hear you had a chance to visit Yosemite National Park which is about an hour and 15 mins to the gates. I apologize if our staff did not recommend the...
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When I first arrive at the hotel staff was very friendly. However I have to pay extra because the room that I selected online and requested 2 bed was not available. So I had to pay an additional fee for an upgrade however, when we let down the sofa bed there was a sticky mouse pad underneath. The front desk...
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Dear Valued Guest
I am delighted to see that you found our staff to be friendly as we try to ensure the best of possible service. I do see that you were assessed an upgrade charge given that you booked a different room type than the room you wanted at check in. I always encourage all of our guests to...
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This is a great hotel if you don't mind loud trains screaming by with the horns blaring every two hours while you attempt to sleep. It is also great if you don't mind loud, obnoxious guests arriving at the hotel at 2:30am laughing and screaming and carrying on like idiots. Count on paper thin walls, doors, windows, ceilings and floors...
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Dear Valued Guest
We appreciate you taking the time to express your concerns with us about your recent stay. I would like to apologize that some of the other guests in our hotel that day were being too loud. I am unsure if you reported this to Guest Services so we can address this at the time of the incident...
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