I used Priceline to acquire a room. On arrival at the hotel the desk manager explained that under its agreement with Priceline the hotel had only to offer a room with a bed. After admitting that the hotel had nonsmoking rooms available the desk manager/hotel offered only a smoking room (with lingering odors), but for a "$25 upgrade charge" it... More

I was trying to save money and I got what I paid for. The trash can was not emptied, the shower curtain smelled musty and the carpet did not look like it was vacuumed well. I was given a room at the very end of the hallway, right next to the stairs with access from the outside. As a solo... More

Booked the room through an on-line deal (booked a hotel rated as 3 Stars) so I did not know the actual hotel until I paid. I was a little concerned after I read the reviews on here and was prepared for the worst. I was pleasantly surprised. The room was good sized, clean and quiet. Breakfast was a standard make-your-waffle,... More

I reserved a room early for an important weekend, the hotel called and cancelled the room stating they stopped working with the online reservation company I booked with. They called me so late, all the other hotels within 45min. of the town were sold out including them. The online company had no idea this BW stopped working with them, and... More

Initially booked this hotel because they allow pets. It states on their site to check with them ahead of time. Called them, and they said they had pet rooms available. After booking through Travelocity and arriving at the hotel, was informed all the pet rooms were gone. The hotel would not refund our money and upon speaking with manager, was... More

I got two rooms here using Hotwire.com on 2/25/12. Now, I understand that when using Hotwire.com or Priceline.com you don't always know what you're getting into and man was it off the mark this time. We ended up paying 25$ per room to get out of a smoking room and my friend had to pay an additional 10$ to check... More

Stay was pleasant, comfortable, and reasonable. Policy of handling phone calls at front desk rather than an arrival with credit card in hand seems inconsiderate and counter productive. Even tapping the card and drivers license on desk (gently, not too rudely, after a few minutes) didn't dissuade clerk, then he took a call that was on hold. Retaliation? Just a... More

the room ares big and comfortable, the only little problem is internet very slow. however it's a good place to stay you can choice e room smoking or not smoking i smoke sometimes in the evening and you don't have to go out it's great you ares very close to downtown where you will find what do you want

We enjoyed our stay at the Best Western Heritage Inn Chico. It was clean and comfortable, and the staff was extremely friendly! We were able to check in late (10:30) and still had a room waiting for us. The 2 Queen bed room is a nice large size, with fridge and microwave, and two desks, one set up like an... More