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Sheraton Cerritos Hotel at Towne Center

3.5 of 5
12725 Center Court Drive, Cerritos, CA 90703
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Sheraton Cerritos Hotel at Towne Center
Ranked #1 of 1 hotels in Cerritos
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121 reviews from our community

    Trip type
Traveller rating
    44
    48
    21
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Date Rating
Auckland
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 of 5 stars Reviewed 17 May 2013 NEW

We are regular visitors to this hotel and every time we find a consistent standard of cleanliness of the rooms, which is so important. The staff are friendly and know their product. The rooms are quiet and clean and the windows open!!! Fabulous for those of us who love fresh air. (but the aircon is great too if the weather... More

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See 5 more reviews by Ruth N for Cerritos
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
20 May 2013

We are so delighted that you have once again enjoyed your stay at the Sheraton Cerritos Hotel. We always love to hear from our returning guests that they are experiencing all of the amenities and wonderful staff that our hotel has to offer. We thank you for all of your kind comments about our hotel and our staff. We can’t... More

2 reviews
4 of 5 stars Reviewed 7 May 2013

The hotel is well appointed and location close to restaurants and shopping. Good freeway access. The staff are friendly enough but not incredible helpful. I stay there when I visit family and it has been a consistent experience.

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Cristina R, Guest Relations Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
15 May 2013

Thank you for providing us with your comments. We appreciate your repeat patronage to the Sheraton Cerritos Hotel. We are happy to hear that you find our staff friendly, we apologize we were not as helpful as you expected. Please let us know on your future visit what we can do to ensure we exceed all of your expectations. We... More

Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 23 April 2013 via mobile

The hotel itself is nice and great if you are traveling for business. It has a decent business center and a small bar/restaurant. The rooms have been updated and are nice. The only complaint I had was that the shower head in my room was really gross. If the shower head was replaced, the rating goes up to 4.

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
29 April 2013

We are pleased to hear from another satisfied business traveler that the Sheraton Cerritos Hotel is meeting their needs. We strive to continually provide a welcoming environment for our business guests. We will be sharing your comments with our Engineering Department to research possible issues with the shower head in the room that you stayed in. Happy to share that... More

London, Ont
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 23 April 2013

Excellent check in – staff very welcoming and helpful - request for a high floor and king bed was met. Excellent room – large, clean and comfortable – including desk and two armchairs with footstools. Complimentary parking (pleasant surprise), but $10.00 per day for wi-fi. Complimentary wi-fi in the lobby. Given a printout for the local restaurants and several were... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
24 April 2013

Thank you so much for your positive comments about your stay at the Sheraton Cerritos Hotel. We are always so pleased to hear that a guest enjoyed the overall experience and many amenities that our hotel and great location have to offer. We will pass along your kind words to our staff about the service they provided during your stay.... More

Lakewood, California
Top Contributor
53 reviews 53 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 12 April 2013

The hotel is nice, clean and well maintained. The location is convenient to the freeway, with numerous shops and restaurants and a movie theatre across the street. There is also a Farmer's Market (only on Saturdays) on the other side of the Performing Arts center (very close to the hotel). My room(Club Level 8th floor) was clean, beautiful and spacious,... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
19 April 2013

We are delighted that our hotel met your expectations. Many of our guests echo the same sentiment quite often. However, we are disappointed that we failed to make a positive connection with you during your stay. We pride ourselves on having a friendly and welcoming staff who should make each guest feel welcomed and connected. We take our connections very... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 5 April 2013 via mobile

I was so disappointed with the paper thin walls and doors. Two nights in a row I had to listen to employees talking in the hall. It was at least 10pm and the housekeeping employees were in the hall, walkie talkies blaring, etc. I could hear everything. The rest of my stay was fine but apparently my room was in... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
19 April 2013

We are terribly disappointed to hear that you were not satisfied with our hotel during your stay. We have taken measures to ensure that our associates use a more modulated tone and use their ear piece at all times when they are moving through the hallways at night. We welcome the opportunity to have you back and hope that you... More

Long Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 22 March 2013

I travel a lot, am in hotels 80% of my life. In general I love the Sheratons, they are usually pretty good for your money. This hotel, is not. Service is lame, not enough help in the place, room service and bar food is terrible, never the same quality. How hard is it to fry a hamburger??. The bar and... More

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Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review
23 April 2013

We are terribly disappointed that we did not meet your expectations. We do thank you for all of your feedback, especially your kind comment on our bar and food employees being “tops.” As a part of the management team, I do take our guests’ comments quite seriously and want you to know that I do care that our guests are... More

Rancho Cucamonga, California
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 25 February 2013

We were only there for one night. Booked the room because it was close to the restaurant where we were attending a birthday party. I was quite surprised at how nice it was. The lobby was very welcoming with the water features. Staff was very friendly. Love the security - need room keys to access elevator. The rooms were updated... More

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Winter Garden, Florida
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 21 February 2013

Recently stayed at this hotel for work reasons and was very pleased with the hotel itself as well as the staff. The room was ready earlier than the regular check in time and that was a welcome bonus. The room was two doubles, as there were no kings available. No problem, it was just me. The beds were extremely comfortable,... More

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See 4 more reviews by Edie G for Cerritos
Abbotsford, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 8 February 2013

I'd actually give it 4.5 stars if I could and a great value at $60 a night. Everything from the lobby to rooms was elegant and comfortable. Easily the nicest bed of our entire tour of SoCal. There was a area with free computers that use to go on the internet. The one unfortunate thing is that they do not... More

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Additional Information about Sheraton Cerritos Hotel at Towne Center

Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Sheraton Cerritos Hotel At Towne
Sheraton Cerritos Hotel
Sheraton Cerritos
Cerritos Sheraton
Address: 12725 Center Court Drive, Cerritos, CA 90703
Phone Number:
Region: United States > California > Cerritos
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Cerritos
Price range (per night): $101 - $207
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
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Sheraton Cerritos Hotel at Towne Center
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