Thank you for taking the time to write a review of your stay. The unpleasant smell you described is not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at 310 323 2080. We hope that you will... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was pleasant. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you sent regarding your stay in Extended Stay America Los Angeles - Carson. One of the greatest... More

I appreciate you taking the time to write a review of your experience with us. I am concerned about the housekeeping issues you mentioned. I apologize that our room did not meet your expectations. Our goal is to ensure you are provided with a clean and comfortable room. Please be assured that cleanliness is of the utmost concern to us... More

Thank you for your recent review of your stay. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for completing our survey and... More

Thank you for your recent review of your stay. The best part of my job is to receive comments that commend the hard work, and excellent customer service skills that my staff provides. We would love to have you at our hotel the next time you're in town. I invite you to contact me at LAC@extendedstay.com if you have any... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. Please know,... More

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this... More

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I do appreciate the opportunity to address your concerns about... More