Staff very friendly. But very obvious that rooms need a refresh. Rooms look very tired. The carpet while not dirty, looked very worn and past its useful life. The bathroom vanity was from the 80s. The bath/shower did not work properly. Stayed one night. Bed was comfortable. Generally acceptable and price was good at $99. Pool looked inviting but did...
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While we are pleased your found our team friendly and accommodating, we HEAR you about the need for an update... and are very happy to announce that we've just begun a major renovation. New double-paned windows' installation will be complete by the end of the month and guestrooms are next. We'll be working diligently to ensure current guests aren't impacted...
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My family and I recently stayed there on our first trip to Disneyland, Hotel is spotlessly clean, pool was great, rooms were roomy and clean, the conceriege service, fantastic, "Matt" was incredible in offering advice and on what to see and do, made the arrangements for us and took our vacation literally to the next level.....Front desk staff, awsome to...
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Thank you for your detailed comments and review. Though we are very pleased that you found the rooms, amenities, and for the most part, our staff 'fantastics,' we, of course are concerned that you experienced noise issues. We do appreiate you bringing the issues to our attention during your stay, and our Rooms Division Manager was made aware and addressed...
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We have visited the Holiday Inn Buena Park on several occasions. We have had nothing but great experiences each and every time. The hotel staff has always been friendly and very accommodating. The rooms are always very clean. We love the pool after a hard day at the amusement parks, which are very convenient. I definitely recommend this hotel and...
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Thank you for continuing to choose Holiday Inn Buena Park when visiting the Anaheim area! We are so pleased that you take advantage of our location near the amusement parks, but also our large pool. We appreciate your recommendation!
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horrible staff is all I can say about this hotel. The front desk did not even anticipated what we needed. I had to check out and moved over to the Radisson down the street!
Though we appreciate you taking the time to post your review of your recent visit, we are very concerned that you were so frustrated that you felt you had to check-out of our hotel. This is a big concern for us as we take our service standards very very seriously. Aside from reaching out to you privately to get more...
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The Holiday Inn Buena Park is a good hotel, fine for business travel, and this is my second stay here. The rooms could use a freshening, but they were clean and comfortable. I do understand the rooms and common areas are being renovated and that will certainly likely improve my room rating from average to very good or excellent. The...
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Thank you for posting your review. You're correct that we are weeks away from starting our room renovation (which we hope to make as painless as possible for guests staying during this time). We hope to 'WOW' you with our new rooms on your next visit to the hotel. We do appreciate your recommendation.
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We enjoyed our stay at Buena Park.We vacationed with our nieces there for the first time and are looking forward to going back.The hotel was beautiful and our nieces loved the pool and hot tub. Our room was clean and the girls loved the softness of the beds which was wonderful after a long day of sightseeing.We ate most of...
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Thank you for allowing us to be a part of your family vacation. We are so pleased you took full advantage of our location, visiting not only the big attractions like Disneyland and Knotts, but also Pirates Dinner Adventure. (Don't miss Medieval Times Dinner & Tournament on your next visit, also just down the street). We do look forward to...
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What a terrible hotel !!!! We booked this hotel ( 2 adults, 3 children) for 13 nights. They expected all 5 of us to sleep in a tiny room with 2 double beds, when we complained that we needed an extra bed for the 5th person a maid chucked a 'put up bed in' . when we unfolded it ,...
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First, let us apologize that you did not enjoy your stay with us. We do strive to provide outstanding services and amenities to all guests. Most of our guestrooms are set to accommodate up to 4 persons, but we can add a rollaway bed upon request for a 5th person in most rooms (unfortunately the tour company you were with...
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I had to write another review. We will be staying at the Buena Park Holiday Inn for our 3rd time this year. I played with the idea of staying somewhere else but why mess with something so good? Love breakfast at Ventanas. Love the pool and hot tub. And Benny and Matt were always so helpful and kind. I have...
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Reviewed 5 June 2010
Thank you so much for posting another review. We truly appreciate your comments, recommendation and for continuing to visit us when travelling to Southern California. Looking forward to seeing you in June!
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We stayed here for 5 nights, and I would have no hesitation in recommending this hotel to family or friends. We were upgraded to a patio room, which was very nice. Beds were very comfortable and the room was overall very clean. Yes, the corridors are looking a bit worn, but you aren't sleeping in them are you??
The bell...
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First, thank you so much for choosing the Holiday Inn Buena Park for your recent vacation and for the kind recommendation. Great choice to upgrade to the patio room with easy access to the pool, especially when visiting for a longer period of time.
We'll pass along your comments to our bell captain and his team - we think you're...
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There are several disparaging reviews on this property that seem quite unfair. I have never experienced insects in many, many stays and Tom at the Front desk is one of the most accomdating hosts at any hotel I have stayed at.
The hotel is a high volume property, so there are issues, including a very small breakfast lounge for elite...
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Thank you so much for taking the time to post your review and share your comments. We apprceciate all honest feedback. Thank you for continuing to choose the Holiday Inn Buena Park when travels bring your to Orange County, CA and for your kind recommendations.
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