I am also baffled by the negative reviews. Yes, this is an older hotel but the rooms are updated and clean, the staff is friendly and the beds are comfortable. I stayed here one night in April on a Spring Break trip with my two kids, aged 5 and 8, because it was convenient and I got a good price....
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Hello scigrl,
Thank you for your great review of our property. We agree, our location is great and our rooms are comfortable. We are happy that you were able to find great food around us, as well as at our Cafe.
Hope to see you again soon,
Bill Murray
General Manager
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My business partners and I stay here once a week and have ha no problems besides the noise from the fwy until today! I woke up with little bed bugs on me!!! So disgusting! Although we get a discount at this hotel I will never be able to stay here again. Bed bugs are unacceptable!!!!!! That's so dirty and disgusting...
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Hello Marmars8,
Thank you for writing a review. Please contact me at your earliest convenience at (661) 632 2201 or Bill.Murray@hilton.com. We take this comment very seriously and would appreciate your help. We are sorry that your stay was not as pleasant as your others, and with you help, we will fix any problems we have.
Thank you,
Bill Murray...
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Stayed here for a conference. Room was very nice. Hotel staff very helpful and friendly. Only a few eating places within walking distance and no grocery stores in the area. My only other advice is that this location is right off the 99 at Highway 58 and has many hotel chains near by. Shop around to get the best deal.
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Hello ladinks,
Thank you for writing a great review. We love our location here in Bakersfield. It is also great to be located by other hotels. What sets us apart is that we are the only full service hotel in this area. It make us the perfect location for meetings, weddings and a relaxing stay. Thank you so much for...
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Can't complain to much since I went through a "name your own price" site and got it for $45.00.
But if I paid the $129.00 rate I would give it 2 stars. The outside stucco walls of this place need power washing . Spider webs all over the place. Grounds need cleaning except for front area and pool area are...
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Hello rackman0000,
Thank you for taking the time to write a response. I will be reviewing your comments with my executive team this week. With it being spring time, we do start to see more insects come out of hiding. I have contacted our pest control staff and they have a plan set in place. We are glad that you...
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I'm not sure why some reviews of this property are not as favorable as my experience was. My bed was comfortable, it had nice bedding, good pillows, etc. My bathroom was large, the room was a good size, and had a private balcony. The carpet in my room was newer and very clean. I did not feel like the room...
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Hello ogrkkco,
Thank you very much for taking the time to write a response. We appreciate your kind words about our property. You brought up a lot of things we are proud of like our comfortable beds and our large bathrooms. We hope that you will stay with us again soon.
Thank you again,
Bill Murrary
General Manager
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Not sure why the other reviewers did not like it. We stayed here for one night and the place was fine. The only drawback here was that the pool was cold. But it was a nice pool and I swam in it anyways. The hot tub was fine. All else was fine too. I think it is good value for...
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Dear Frank E,
Thank you very much for taking the time to write a great review. We agree, out hotel is a great place to stay, even if we aren't the newest hotel on the block. Although our pool might have been colder this month, just give it another month and the hot Bakersfield weather will heat it right up....
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You get the idea that this hotel was once "the place" for business meetings, with its large open resaurant layout and many meeting rooms. But that was probably 30 years ago. Now it is just a very tired hotel that is not well kept up. The front desk staff are friendly, although I ran into a very odd hotel policy....
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Dear Wardgarner,
Thank you for taking the time to write a response. Our Hilton Honors policy matches those of the company. That is great that other hotels have been able to offer you extra breakfasts with you stay. You also brought up a lot of great points about the hotel and our management team and ownership are well aware of...
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Pros: offered a two room option for a family, room size is great, has a balcony overlooking the pool
Cons: wallpaper coming off the wall, air conditioner didn't work and had to be fixed, irregular water pressure, sink drains slowly.
Overall, it looks like a old resort that they tried to spruce up but still need a lot of work
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Hello Susnjohnm,
Thank you for taking time out of your day to write a review. We also love our large rooms and the view. We are also looking for new things to upgrade. We want to make sure every guest has a great experience. Thank you for pointing out a couple areas for us to work on. I will speak...
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This hotel was probably quite elegant in its day - that day has long passed! The room was quite large, the furniture, carpeting, drapes and fixtures showing their age. When we arrived in the room, there were no toiletries nor coffee for the in-room coffee maker. No standard amenities included in room rate. Fees for internet exorbitant. Free Interest available...
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Dear Gareth G,
Thank you for taking the time to write a response. I have noted everything you wrote about and have passed it along to my staff. Currently we are working on upgrading the internet. Having fast internet is important to travelers and we want to meet that expectation. I am sorry that you did not have any amenities...
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The front desk was very friendly and accommodating to our requests. They even told us what they were and that they were able to accommodate them! The hot cookie was a nice treat after a long day. The location is close to highway 99 and there are several eating places within walking distance. We had a room away from highway...
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Hello Dan Y,
Thank you very much for taking the time to write a review. We are glad that you noticed our customer service. We strive to make sure every guest is greeted throughout their stay. My staff and I are looking at different areas to upgrade within the hotel, and we look forward to some changes coming soon. Thank...
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90 Reviews
193 Reviews
