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Extended Stay America - Fayetteville - Springdale

2.0 of 5
5000 Luvene Avenue, Springdale, AR 72764
Hotel amenities
Extended Stay America - Fayetteville - Springdale
Ranked #11 of 18 hotels in Springdale
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36 reviews from our community

    Trip type
Traveller rating
    11
    5
    3
    6
    11
Date Rating
Seattle, WA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

I was in the ADA 3rd floor, facing the hwy. I had a terrible HVAC for the first 2 weeks but Bill replaced with a new one and no more trouble with temperatures. Housekeeping allowed me to clean my own room so cannot rate them. I was allowed to "dress" my room like home. I used the Command hooks and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
16 May 2013

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your room suited your needs and the our staff was able to such great care of you. I will definitely share your kind words with the entire team, especially Bill. We would love to see you again, should... More

1 review
1 of 5 stars Reviewed 8 May 2013 via mobile

Avoid this place like the plague! All rooms smell like smoke, unclean, running water, terrible service. Located in a shady area right next to the freeway. I was told the room I was in was one of the nicer rooms on site. If that is the case, I can't even image how gross the other rooms are. I would recommended... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
10 May 2013

Thank you for taking the time to write a review of your stay. I was disheartened to read about your regrettable experience at our hotel. Please accept our apologies. As this hotel’s manager, I can assure you that I am continually working to improve our property and the offerings we have for guests to enjoy. We constantly work to improve... More

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1 of 5 stars Reviewed 2 May 2013

This was a nasty experience. The room was billed as "non-smoking." But the venting system billowed smoke into our room every night. We had to air our clothes out once we got home. The elevator and hallway carpeting was filthy. The carpet leading into our room was torn with a big patch missing. We saved money but over all it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
9 May 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to hear that the slight smoking odor you noticed in your room made for such an unpleasant stay. Please accept my apology. As this hotel’s manager, I can assure you that I am working with our Maintenance Engineer to ensure your... More

Rhome, Texas
1 review
1 of 5 stars Reviewed 27 April 2013

Making reservations was easy, so was check in. Got to room and the recliner was absolutely filthy. Like it had been used as a highchair for a toddle. Bathtub faucet had a leak and made noise all night. Refrigerator leaked water. Went down to the desk, and all the girl at the front would commit to was "putting in a... More

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
2 May 2013

Ralph - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not clean and some appliances in your kitchen were in need of repair. As this hotel’s manager, I can assure you... More

Springdale, Arkansas
1 review
5 of 5 stars Reviewed 25 April 2013

I JUST WANT TO SAY i recommend this place for anybody the people there at the front dest are so courteous and customer service the ladies eva and stacy really know how to conduct themselves in a professional matter at all times it is very neat and clean when you first walk thru the door they greet u with a... More

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KRUGERVILLE, TX
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 March 2013

The place needs cleaning and they need to look at batter training for their employees. The price is right but don't expect any quality, This is a bargain hotel and does not have any amenities. If you stay here, make sure that your room is on the opposite side of the highway because you can hear the 18 wheelers go... More

Was this review helpful? Yes 1
Lawton, Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 February 2013

This hotel is an excellent value. If you want a Hilton experience on a tight budget, you're being unrealistic. The room is spacious, the bed is comfortable, the kitchenette is functional, and the flat-panel TV will accommodate a DVD player or game console. The room was dated and could use some cosmetic enhancement, but was clean and functional overall. It... More

Was this review helpful? Yes 1
Springdale, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 February 2013

From the time I first checked in the front desk help has been excellent! Jessica has gone above and beyond. She is extremely helpful as have the other front desk personel. I highly recommend this hotel, and I am a well seasoned traveler

Was this review helpful? Yes 1
mzubair, Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
7 February 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Charlevoix, Mi.
Top Contributor
134 reviews 134 reviews
100 hotel reviews
Reviews in 98 cities Reviews in 98 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 14 January 2013 via mobile

The room was large and the bed comfortable. New flat screen tv. Plenty of places to sit and work or to just relax. Kitchen is usable. Parking lot facing rooms are quiet. Only issue I had was the chair wasnt in very good shape and the tub drained slowly

Was this review helpful? Yes 1
mzubair, Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
7 February 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 25 October 2012 via mobile

Lobby was nice and clean and the staff was very friendly. We asked for a non-smoking room. As soon as we stepped of the elevator onto the 2nd floor, we were hit with the smell of old cigarette smoke. The room smelled even worse. There was a sign on the table that said "thank you for not smoking", but the... More

Was this review helpful? Yes 1
mzubair, Manager at Extended Stay America - Fayetteville - Springdale, responded to this review
28 November 2012

"Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere... More

 
 
 
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Additional Information about Extended Stay America - Fayetteville - Springdale

Address: 5000 Luvene Avenue, Springdale, AR 72764
Region: United States > Arkansas > Springdale
Amenities:
Business Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #11 of 18 hotels in Springdale
Price range (per night): $57 - $61
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Fayetteville - Springdale
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