since first day everithing was bad, the reception guy was unfriendly, the staff is unfriendly, rooms dirty and unkept, never coming back again, dont recommend it to anyone. there are much better cheaper hotels around. dont waste your money!!!!!!!!!

we went as a family of 4 for my husband and i wedding anniversary the outside of the building looks lovely however the rest of this hotel is a desaster. food not cooked properly and flies nesting on it ,cups not washed properly and reused plastic cups.no dishwasher facilities to wash the cutlery and dishes.all alcaholic drinks watered down even... More

Looks are deceiving!! My family was really looking forward to a lovely holiday and were shocked at the lack of polite and helpful,staff. It was very disorganised with the Russians taking and not eating the food! A total waste of food and the rudeness was awful. You had to wait ages for hot food and the other foods were left... More

This massive complex was well organised, had everything you needed right on the site. Only the restaurant and food were a let down, this was because it was big queues for the main meal meats and it was a bit of a free for all atmosphere. The complex and hotel were absolutely lovely, wonderful beach with lots of sun beds,... More

After reading previous reviews we figured we would give it the benefit of the doubt as didnt think it would be as bad as eveyone made out. However as some of the remarks maybe a little exagerated most of them turned out to be true. In the first week we were there there was only a handful of english people,... More

On arrival they had no room for us,took over 2 hours to get to the hotel and kids were tired n hungry but no help from staff to get some food they dont care horrible rude staff never smile also the russians rude pushing their weight around even their kids attacked our kids for no reason try to complain about... More

Beautiful location, spoilt by poor service, miserable staff, poor food,undercooked and cold, sometimes very little left. Hotel is lacking some TLC now, appears to be cutbacks to the maintenance and standards in the hotel. Rooms tired looking, mouldy showercurtains, lack of clean towels and bedding, had to ask for clean towels and were given false promises. Hotel constantly ran out... More

Beautiful area , but the hotel is an disaster , The personnel is not friendly , rooms are dirty and unkempt , in housekeeping sheet they sign for whole day in the morning :) food better to not eat . Will I recommend it to somebody- NOOOOOO, It was my first experience in BG and it was an failure ,

Returned from our holiday on the 9th August, on arrival the hotel looks grand, the room was a twin family room lots of space but only one wardrobe no draws but this was ok. The maid came in daily and pulled the covers over the bed, we had to ask on a daily bases for towels and toilet rolls, our... More