This is the second time I've been here, just because another person made the reservation. It is a very cozy and intimate place, with nice gardens in a jungle ambient, and rooms are comfortable and clean. However, guest services are below standard, staff is not very dedicated and breakfast is really poor and badly served.
Thanks for your comments. When you were here, we had a bad time with some employees - that has changed a lot - We hope, you come back to check it out with one night for free.
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I found it very dissapointing that my jacket was stolen out of the closet and no one really cared or at least offered me an apology or some kind of compensation!! I also complained several times about the cold water in my shower. There was no one willing or able to fix it. Finally, the cook climbed up the roof...
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What a pitty, that you didn´t like our place which obviously is not in the capital San José - we offer a quit and natural place outside of San José!
I have to repeat, what our staff told you several times: There was no jacket in your room when you left and our solar-heat-system sometimes is not that efective as...
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352 reviews
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