I didn't stay here but i did stop for sunday lunch. Firstly i didnt' want the buffet, i wanted to order off the menu but they didn't like the idea so dropped the buffet price for me and basically obliged me to have it. So I did - but I obviously arrived just as it was ending as the food... More

The hotel stands on the shores of Lake Kivu, just outside the small town of Gisenyi, which is 160km from Kigali (20 minute's flight from Kigali International Airport) and minutes from the border with the Democratic Republic of Congo and the city of Goma. I will recommend this Hotel to Beach lovers and Honey Mooners. Very calm, hospitable staff, very... More

This is THE hotel on the Lake Kivu on the Rwandan side. Stunning Lake-views from the balconies, lush tropical gardens and large, inviting pool, excellent staff and attentive waiters in one of the best restaurants I've dined at in Africa (have visited 18 African countries). Not Michelin quality, but really fresh, elegant, varied and good food. As there is not... More

We stayed her after seeing the Gorillas. The hotel is Western style, clean and comfortable. We ate supper and breakfast there which were both buffets. The hotel is on the beach but we didn't try swimming in the lake (it is apparently free of schistosomes?) There is a pool (not heated) which was pleasant. Gisenyi has seen better days and... More

Excelent breakfast, excelent location just by the Lake! Beautiful views!! The room is very nice, nice shower, nice bed linen. Just perfect! I would stay here again without any doubt! Free internet with high speed! Staff is friendly! More

By turning up on a ‘slow’ day I managed to negotiate the room rate from $175 down to $110. The desk staff, however, took this to mean that they didn’t need to be polite. The room was very nice with a well-equipped bathroom and a comfortable bed. They have a nice patch of private beach on the lake, with deckchairs... More

It's really difficult to rate this hotel but when compared to where we had stayed gorilla trekking, it gets 4*. It's a typical corporatey hotel, rooms are very clean and have everything one might need. Bathrooms very nice though had to call reception half a dozen times to get the hot water working. Service needs to improve, the "this is... More

TIt i8s undoubtedly the best hotel in the area both in Gissenyi (Rwanda) and Goma (DRC). It has a beautiful location on the beach of Lak Kivu. Here you can play around in the Kivu Lake as the waters are shallow for some hundereds of Meters. Has a very artistic swimming pool. It will be unjust if I don not... More

Ok, so maybe it is a sister of the Serena chain... Food was bad, service in restaurant worse. Management was lacking - a typical example: one lunch with only a few dining guests, I closed one of the sliding doors which led into the pool side bar, partly because the wind was a little cool but mostly because the volume... More