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JW Marriott Hotel Caracas

4.5 of 5
Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela (El Rosal)
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JW Marriott Hotel Caracas
Ranked #11 of 80 hotels in Caracas
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144 reviews from our community

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Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 21 May 2013 NEW via mobile

For that price I am expecting clean rooms and service that is working. TV broken, Telephone broken, wall with mold and bead coverage so disgusting dirty. Luckywise the inoffical rate compensates all this.

Was this review helpful? Yes
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
23 May 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we... More

Rio de Janeiro, RJ
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 7 May 2013

I have stayed at Numerous JW Marriott's and they are all top notch hotels in excellent conditions and of the highest quality.... The JW in Caracas is a long way from what I would expect from the JW brand... For example, I was upgraded to a suite and it was lackluster. Curtains did not close in my room so at... More

Was this review helpful? Yes
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
23 May 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we... More

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3 of 5 stars Reviewed 26 April 2013

The staff is wonderful, nice welcome and treatment during the stay. The room (619) has a good size and comfortable marble bathroom. However, it smells humid and the mattress needs to be replaced. The coffee shop does not open until 8am, even though the schedule says 7am. ( the new labor law.) The brochure indicates they have a Sushi Bar... More

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See 2 more reviews by ClementinaH for Caracas
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
23 May 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com, so we can best serve you and other guest in the future. We really hope you can... More

Los Angeles
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 25 April 2013 via mobile

I am in the hotel now after an OK night's sleep - one of the only easons I gave it even two stars is the beds are still nice. However,when I walked in the room, the curtains had fallen down and were balled up in a corner and the rest were hanging at a sorry angle, ready to fall if... More

Was this review helpful? Yes 1
Puerto La Cruz, Venezuela
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 24 April 2013

The hotel is not bad. The pool is somewhat and nice and so are the rooms, but the restaurant has the worst food I have ever had (I'm not kidding). I've tried every single item on the not very extensive menu and some dishes were unedible. I have to stay there for business, but now I never eat there except... More

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Kuala Belait, Brunei Darussalam
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 28 March 2013

Spent two nights there, country in mourning so spent whole time in hotel. The room good and bed excellent. Only one lift worked in my section, other one stuck coincidentally on my floor. The working lift was overworked and frequently doors went into rapid close mode. Several times had to get in the way of the door to prevent elderly... More

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Miami
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 17 March 2013

Pro: Location, Breakfast, Bar Food. Cons: Expensive, Outdated. The staff does try its best with what they have. front desk is a mess with complaints form all over. Across the street they have a bar with some live music. Food is real good and nice music to keep you entertained. I will be looking at other options on my next... More

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See 2 more reviews by Vatsmia for Caracas
West Midlands
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 16 March 2013

Can't think of many things positive about this hotel. It's dated and a complete rip off. Only one restaurant open despite advertising two. Lifts are very noisy and kept me awake all night. Prepaid for the rooms but then told on checkout that the rate had changed and we had to pay about 15% more!!!!! One to avoid in my... More

Was this review helpful? Yes
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
23 May 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we... More

San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 10 March 2013

This can not be JW Marriott Hotel. It is so outdated and rundown place. Water leaks from the ceilings. You can see and smell mold. I had a executive lounge access. This executive lounge is a joke. I feel sorry for the folks working at this Hotel, since some of them tried very hard to support us with whatever little... More

Was this review helpful? Yes
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
14 March 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we... More

Ohio
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 March 2013

Hotel is outdated, dirty, my bathroom had mold. Staff is extremely rude and not friendly, they do nothing to help you. We even had a major disagreement with the hotel restaurant and the waiter almost called us "Stupid" for not understanding their mandatory double tip policy (one for the restaurant staff and the other one for him). So adding 15... More

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See 3 more reviews by wetfoot for Caracas
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review
14 March 2013

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we... More

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Additional Information about JW Marriott Hotel Caracas

Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Phone Number:
Region: Venezuela > Central Region > Caracas > El Rosal
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 80 hotels in Caracas
Price range (per night): 262 AUD - 663 AUD
Hotel Class:4.5 star (4.5*)
Reservation Options:
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JW Marriott Hotel Caracas
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