Stumbled on this gem and remembered some people recommending it. So glad we stayed as it's a wondeful old hotel in a great spot. Easy walk down to the village. The room was comfortable and lovely doors opening onto the garden with views across the bay.
Enjoyed a wonderful meal with 20 relatives at this fantastic hotel. The various starters, main courses and desserts were all excellent. Very comfortable, if a little old fashioned, surroundings with wonderful views overlooking Padstow. Staff very helpful and efficient.
As a member of a large party descending on you in May, I was most impressed with your organisation of check in and daily menu selection.
The food choice and quality was excellent - we never once felt the need to go to nearby Rick Stein's restaurant !
Your staff are your jewels. Nothing was too much trouble and they...
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Dear Alvar J
Thank you for your review, I am delighted that you enjoyed your stay.
We do work very hard to ensure that our guests remain our number one focus and priority (despite what other work may occasionally pop up...!) and it is very rewarding to read that we are succeeding in this aim.
I will enjoy discussing your...
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Fantastic location overlooking Padstow, the harbour and the sea.
Our room was large with twin beds and two arm chairs. The wardrobe had a loose fitting hinge so that one of the doors would not close properly. The CRT TV was a joke, very limited range of TV channels. Freeview TV is available in this area, so why have they...
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Dear yorkshirepeople
Thank you for your review.
I am very perturbed by the room faults you experienced - any singular one of these would be one too many, and this is certainly not our usual standard of maintenance or housekeeping.
I will investigate and rectify the faults with maintenance immediately, and I apologise that in this area we were found...
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This hotel, although rather tired, is saved by the warmth of its staff and high quality of food. We stayed for a number of nights and were largely pleased with the Cornish welcome we received along with the well presented food on offer. We understand that the owning group is refurbishing the hotel but perhaps a standardisation of staff attire...
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Dear Harry M
Thank you for your review, your comments are very gratefully received.
In amongst our ongoing refurbishment and improvements we do also aim to offer consistently high standards throughout the hotel. The fact that the staff attire was not consistent is surprising and I would be very pleased if you would contact me directly so I can find...
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Tracey, Amy, Laura and their staff made our wedding a day to remember, from when we booked last November nothing was too much trouble. The ceremony room and the drawing room where we had our wedding breakfast and reception looked beautiful. the food was superb and the staff throughout the day and evening were excellant. The Metropole deserve to do...
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Dear Andy B
I am thrilled to read that your Wedding Day was all you had wished for and more. Our hotel is an amazing venue in which to get married and I am delighted that you and your Bride were so well looked after by Tracey, Amy, Laura and teams!
I do hope you may consider us for your...
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Having stayed at the Hotel as both a couple(September 2011) and part of a large group(May 2012) the standard of service from the moment you book in to when you leave is excellent.All the staff are well trained and care about all aspects irrespective of whether it is their direct responsibility.Food and service in the restaurant particularly good
Dear rolandh652
Thank you so much for your review, I am delighted with your feedback.
As a returning guest I am especially pleased that your experience was consistent - achieving great service sometimes is not enough, and we do aim and strive to deliver great service, all the time.
I do hope we may be able to welcome you back...
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As part of a large group I would have to say that all of the staff were exceptional making us feel that everyone in the group was equally important. Accomodation was generally good with some rooms exceptional. Food was very good with an excellent variety. Visit was five days early May,
Dear Alan H
I am so grateful to you for sharing your review with us.
A cliche perhaps, but we really do believe the staff to be our greatest asset, they are all focused on our guests, rather than the tasks and I believe that this is what makes the difference!
I will enjoy discussing your review with the team,...
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We booked this hotel as a late deal having read the positive comments on here. The staff were very friendly on arrival and we were allocated a garden room downstairs with the most amazing views towards Rock. The room was lovely but sadly we had a bit of an issue with the hot/cold water. We did mention this to the...
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Dear SallyBKent
Thank you for your review, I am pleased to read that you enjoyed your stay!
The noise transfer from the restaurant to room 105 is being dealt with, and I am very sorry that as this was the only other available room we had to transfer you to it. We are avoiding using this room where at all...
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We loved this hotel. The location was fantastic. Food lovely. A little old fashioned in parts, particularly the communal areas but our room was newly decorated and very modern. The room and adjoining bathroom where we stayed was very spacious. I would recommend this hotel and would book it again were I to return to Padstow.
Dear Hilowe1
Thank you for your review, it is so nice and rewarding for us all to hear that you "loved this hotel" !!
I really do hope you will revisit us, to again enjoy both our hotel and also this wonderful part of the Country.
With kind regards, and thanks again
Ben Young
Regional Manager
Richardson Hotels
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