I'm a IHG employee and have used IHG hotels many times in other city's and country's and never have I had trouble like I had this weekend. I requested 2 room's and 2 bed's in each bed, I got a confirmation email the night before that showed what I reserved and when we arrived only got one bed in each...
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Raymond V
Thank you so much for your review! I am sorry that you had trouble with your recent stay at our property. We try to accommodate all request and am sorry that your request wasn't taken care of. We value all of our guest and want them to feel like they are coming home.
We hire a team that...
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Had some stuff stolen out of my luggage my the maid and had to have the police come out. Staff were not overly concerned, nor did they show a sense of urgency. 3 days later and still no call or email from mgmt to apologize or tell me that my things were recovered-the police did call to say my things...
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Thank you for your review! We appreciate the feedback as it gives us direction on areas that need improvement. I am sorry what you experienced. This isn't typical at our hotel. I do know that both the General Manager and our Operations Manager is working on this issue.
We do hope that will give us a second chance if you...
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This places is a totally failure when it comes to guest service. Requested two bed room only got one bed.understandable with a busy weekend but unwilling to find a rollaway bed or provide sufficient alternatives to help out. Served cold breakfast that was meant to be hot. They seemed very unwilling to listen to any compliant or to provide a...
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Thank you for your review! First of all thank you for choosing our hotel when you traveled to Tempe. I am sorry that your room type wasn't avilalble upon check in. It is my understanding that the room was booked through Orbitz and they booked you a reservation but, didn't confirm a room type. Usually, we are able to accomodate...
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This was the old Comfort inn. For a 3-star, I won't say it's cheap... but well, it was recently renovated and we stayed there in early Jan ... pretty much shortly after they first opened. The location is also relatively convenient.
It was nice as everything was still new, though there were things that certainly needed to be tweaked. The...
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Holiday Inn Express-Tempe, near ASU. Just one half block from the Campus- and three blocks from Light Rail. This newly remodeled hotel was a pleasure. We were impressed with the cleanliness of the common spaces and the hospitality of Luis- the Reception Clerk. The rooms were exactly as featured. Hotel has a little outside pool suitable for a dip and...
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Las Vegas Mike!! Thanks so much for taking the time to write a review about our property. We love hearing what our guest have to say. We are glad you found the property clean. We are excited about being in Tempe Arizona. I am glad Luis took great care of you.
And yes, we are close to the ASU and...
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