Bill - I received a copy of your review, and wanted to take a moment to personally respond. I apologize that your room did not meet your expectations. As a company, we are currently renovating our properties to include items in the photos available on our website. It saddens me to know that your room was incomplete. As well, while... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience with our hotel was less than what you were expecting. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. To discuss further, or if you have any questions, please contact me... More

Thank you for taking the time to write a review of your stay. I was disheartened to hear that you experienced issues with our wakeup call service, housekeeping, and had some room maintenance concerns. Please accept our apologies. We have placed the room out of order to address the items you mentioned. I will be sure to share your comments... More

Thank you for taking the time to write a review of your stay at our hotel. It was so nice to hear that you had such a good time during your stay. The entire staff was pleased to know that our location, amenities, and atmosphere worked perfectly with your "working vacation". As well, we love hearing that you made friends... More

Thank you for taking the time to write a review of your recent stay and bringing your experience to our attention. I sincerely apologize that the you did not receive friendly customer service from staff or management, that your room was not clean upon check-in and that there were issues with your tax return as well as being overcharged on... More

Thank you for your great review of our property. I'm glad that location was convenient for you and that you were pleased with the staff during your stay with us. We here at Extended Stay America Old Town strive to offer clean and comfortable rooms at a reasonable rate. I will share your comments with all of the staff. Thank... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. It's not common that we get the sort of feedback you provided, and... More

Thank you for taking the time to review your recent stay at Extended Stay America Scottsdale Old Town. Here at Extended Stay Hotels we do pride ourselves on superior guest satisfaction. That is why I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry we are about your shower drain, trash, and amenity experience.... More

Thank you for your review of our property. I'm so pleased to hear that you enjoyed our location and the free Old Town trolley. Thank you again for sharing your experience e with us. We look forward to welcoming you back in the future. More