I appreciate you taking the time to write such a Fantastic review. I'm so pleased to hear that we have met your needs over the last year that you have been here. Thank you again for your review. We look forward to serving you for as long as you would like. Thanks again! More

I appreciate you taking the time to write such a great review! I'm so pleased to hear that the staff at the hotel have taken good care of you. I am also very pleased to see that you have enjoyed the comforts of the room. Thank you again for your review. We look forward to seeing you again, should your... More

Lily - Thank you for providing us with feedback about your stay at our hotel. It is extremely disheartening to read that personal items were removed from your room and we were unable to locate them for you. Please accept my most sincere apologies for this situation and the inconvenience it caused. I have spoken with the entire staff and... More

Thank you for your great review of our property. It's great to hear that the staff took such good care of you while you were with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I do appreciate the opportunity... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that your daughter had such a horrible experience while with us, but am extremely proud of my manager, Lorie, and her staff for jumping in so quickly to assist. I'm thankful to hear your daughter and the baby are doing okay! Thank... More

Thank you for taking the time to review your recent stay. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. I am eager to respond to your concerns regarding... More

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the... More