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Pointe Hilton Tapatio Cliffs Resort

4.0 of 5
11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
Ranked #60 of 176 hotels in Phoenix
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933 reviews from our community

Traveller rating
    341
    327
    156
    78
    31
See reviews for
Families
241
 
Couples
243
 
Solo
38
 
Business
184
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Porter, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 20 May 2013 NEW

Stayed at this hotel for the 4th time and I really enjoy this place it has just about everything. This hotel is a truly relaxing hotel, it is very quite at times, and there are several hidden gems throughout. Our room overlooked one of the big pools which was nice to wake up too. There are lush waterfalls through the... More

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Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

The place is truly relaxing and beautiful. The service was at times slow, but at other times also blazingly fast. The dinner I had was excellent. The location is beautiful. Lots to do. The only problem I had was the mandatory resort fee. I have never had to pay extra taxes and fees at a hotel I booked through Expedia.... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
22 May 2013

Thank you for choosing to stay with us and for your review. I am happy to learn that you enjoyed your stay. Resort fees are disclosed at the time of booking your reservation and when checking in. I am sorry that the fee was not more noticeable on the Expedia site. We hope to have the opportunity to serve you... More

Calgary, Canada
Top Contributor
127 reviews 127 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We spent 4 nights at this resort and it met all of our expectations! The resort was beautiful, the staff was friendly, and the room was spotless. We were given a room that overlooked the adult pool and there wasn't a noise issue at all for the 4 nights we were there. It had a spa, a golf course, tennis... More

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See 2 more reviews by Bestbeancounter for Phoenix
Buffalo, New York
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

I really enjoyed myself at this hotel. My room was clean and quiet, which is something that is definitely important to me. The grounds and hotel were beautiful, but best of all were the gorgeous (and numerous) pools and waterfalls. There were actually a couple of days where I did nothing but sit by the pools and relax the entire... More

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gorgeous hudson valley
Top Contributor
115 reviews 115 reviews
86 hotel reviews
Reviews in 73 cities Reviews in 73 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 15 May 2013

All I wanted was to look at a room, Aric took me to 2 rooms in the hotel, a king and a double. I was sold, a balcony was our priority and I spoke with Helen at the front desk to see what time we could check in. Within 2 hours, I had my keys, not to a room in... More

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See 9 more reviews by 2toots for Phoenix
Bismarck, United States
1 review
5 of 5 stars Reviewed 15 May 2013

We came to the Hilton Tapitio Resort for a weekend getaway as a couple and had an absolute wonderful experience. The staff are ALL super friendly. We asked for a room with a nice view and were given a great room on top of the mountain. The hike to get there was a little tough but we didn't mind. The... More

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Review collected in partnership with Hilton Hotels & Resorts

Tucson, Arizona
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 13 May 2013

I booked a one night stay at this resort for Mother's Day for my elderly Mom and myself, so chose a suite with 2 Queen beds and parlor. The room was tiny but adequate, the property is older and in need of some minor updating, repairs, painting, etc. We had a A/C unit that dripped water in the sink area,... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
22 May 2013

Thank you for your business and for your review. I appreciate your feedback and am happy to hear that you enjoyed your dining experience at the Pointe In Tyme and that you found our staff to be helpful. We hope to serve you again in the near future. More

Portland, Oregon
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 10 May 2013

Stayed there as a result of Hotwire. Got a great rate. This is a "resort" so it should be considered differently than a hotel. Nice check in lobby and friendly staff. The rooms are little suites and well laid out. This is a sizable compound and so I cant talk about the entire property. It appears to have been built... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
22 May 2013

Thank you for your feedback. It is good to hear that you enjoyed your stay and appreciate your compliments about the breakfast. I am sorry that your dinner experience was not as pleasant. We hope to have you back as our guest again. More

Andreas, Pennsylvania
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 9 May 2013

I was very impressed right away when we pulled into the parking lot. We couldn't find the lobby, and someone from the pool area took us there instead of just giving directions. We passed the pool, and the other pool, and the other pool....they have plenty of pools. I liked being up against the cliffs, and yes, some of the... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
22 May 2013

Thank you very much for the many compliments. I am happy to hear that you had a great time with us and had the opportunity to take advantage of the hiking nearby. Our chefs are always willing to prepare any dietary special requests and it’s good to hear that they were able to accommodate you. If your travels bring you... More

Phoenix, AZ
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 8 May 2013

This is a hard experience to rate because it is all over the place. Our overall rating here is really based on the unique experience available at this property. The setting, for normally flat Phoenix, is very unusual. The multiple buildings of this resort are wedged in between huge rock formations and accessed through a network of hilly narrow roads.... More

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
8 May 2013

Thank you for your detailed review. It is wonderful to read that you enjoyed your suite and the relaxation of being poolside. We strive to provide a "perfect" experience for every guest and apologize that we missed on your visit. The comfort and piece of mind of our guests is very important to us and one of the ways we... More

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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs Resort Phoenix, Arizona
Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Phoenix
#10 Luxury Hotels in Phoenix
#42 Business Hotels in Phoenix
#46 Family Hotels in Phoenix
Price range (per night): 93 AUD - 213 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
Reservation Options:
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Pointe Hilton Tapatio Cliffs Resort
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