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All 177 Phoenix hotels

Holiday Inn North Phoenix

3.0 of 5
12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
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Holiday Inn North Phoenix
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44%
Ranked #114 of 177 hotels in Phoenix
Most recent review
4 of 5 stars Reviewed 28 May 2013
Glen W Pasadena, California, United States
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29 reviews from our community

    Trip type
Traveller rating
    6
    7
    7
    1
    8
Date Rating
Pasadena, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2013

We stayed two nights over Memorial Day weekend. I was disappointed that I booked through HIEXPRESS.COM, so was expecting a Holiday Inn Express. I didn't look closely enough and when arriving realized it is a Holiday Inn - which means no free breakfast. Restaurant on-site was nice for breakfast, but not inexpensive. Also, I chose this hotel partly because they... More

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Rancho Cucamonga, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2013

I planned a surprise 50th birthday bash for my husband to sing with a barbershop quartet at this Holiday Inn. Pam White was working the night we were suppose to arrive. We missed our flight and weren't able to make our check-in so Pam re-arranged things and helped make my husband's birthday wish a magnificent success! Pam helped with all... More

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Flagstaff, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 April 2013

After reading other reviews regarding cleanliness and odors, I was a little skeptical. We were pleasantly surprised. The rooms were nice and clean, the towels were soft, the staff were friendly, and the pool hot tub area were nice. Since there isn't a continental breakfast the next time I will bring juice and yogurt to put in the mini fridge... More

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Saint Louis, Missouri
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 21 April 2013

The hotel was ok, the room,sheets and bathroom were all basically clean. that is all I really care about. however,there was a huge water stain on the ceiling across at least a third of the length across and it just felt like it was time for a renovation.

Was this review helpful? Yes 1
Terrace, Canada
2 reviews
3 of 5 stars Reviewed 7 April 2013

Coming from northern BC Canada we were looking for sunshine(no snow) and relaxation. The first two nights of our vacation was at another hotel that was not the best, and trying to find another hotel (under $350.00 a night) anywhere in the Phoenix area In March was a chore in its self. We ended up at the Holiday Inn (on... More

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HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review
8 April 2013

Thank you for taking time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. I apologize for the things happened. Please give us an opportunity in future to give you superior quality service. More

Shanghai, China
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 27 March 2013

All of our luggage were stolen in the room of holiday Inn North Phoenix on Mar 14th! We went to the restaurant near the lobby to have our breakfast, and we are sure the door is locked before we left. When we came back, our room is empty. It seems someone packed for us, and took everything, including the laptop,... More

Was this review helpful? Yes 3
HIPHXNO, General Manager at Holiday Inn North Phoenix, responded to this review
2 April 2013

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us... More

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Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 March 2013

All the pictures on the website and the Holiday Inn name made this hotel appear like a great choice, until we arrived. It was one thing after another until we checked out. Family members that stayed in another room found used syringes in the extra blankets and sheets stored in the closet as well as the matching burnt spoon next... More

Was this review helpful? Yes 2
HIPHXNO, General Manager at Holiday Inn North Phoenix, responded to this review
2 April 2013

Thank you so much for your recent stay and posting your comments online. We are hospitality professionals who pride ourselves on delivering world class service and for that matter, I deeply apologize that this particular visit was a disappointment especially with the noise levels experienced. I will relay your comments to the staff so that they can continuously improve on... More

Colorado Springs
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 21 March 2013

Where do I start on this one? The outside of the hotel was very nice and modern but once you got inside it was a different story. We tried to check in 6 minutes early and the woman at the front desk told us that she could not check anyone in early and that we had to wait 6 minutes... More

Was this review helpful? Yes 1
See 3 more reviews by myanke2000 for Phoenix
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review
3 April 2013

Thank you for taking time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. We take all reviews positive and negative as this gives us the opportunity of improving what we can offer... More

Reno, Nevada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 March 2013

They say they have Internet but it doesn't work. They say they have great customer service but no one is at the front desk to help and their wake up system doesn't work. If you have a problem the general manager doesn't return your phone calls. The front desk people always mess up your reservation. Stay SOMEWHERE else!

Was this review helpful? Yes 1
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review
3 April 2013

Thank you for taking time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. We take all reviews positive and negative as this gives us the opportunity of improving what we can offer... More

Toronto, Canada
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 March 2013 via mobile

No issues at all. Front desk was harried, but check in was fine. Room was nice. Place was quiet despite lots of kids. We had our doubts about the tandoori restaurant directly tied to the hotel, but with few other options nearby we tried it. The naan bread was awesome and the butter checkin was terrific. Best Indian we have... More

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HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review
3 April 2013

Thank you for the kind words about our Holiday Inn. We are pleased you enjoyed your stay. It gives me great pleasure to hear that our staff went above and beyond to give you the best service. If you need anything please give us a call we are happy to assist you More

 
 
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Additional Information about Holiday Inn North Phoenix

Also Known As:
Holiday Inn North Phoenix Hotel
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada
Holiday Inn North Phoenix Arizona
Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #114 of 177 hotels in Phoenix
Price range (per night): $71 - $94
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, enhanced bath experience, full service restaurant featuring Indian inspired exotic dishes, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and provides a variety of catering options. ... more   less 
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