Due to our peregrinations in a recent trip to Africa, we were booked for four, non-consecutive nights at The Saxon. Airline connections forced those overnights. Even though there is a perfectly acceptable Intercontinental Hotel at the Jo'burg airport, our travel agent insisted we stay at The Saxon We will forever be in her debt. Before we arrived at The Saxon,...
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I recently stayed at the Saxon Hotel in Johannesburg, it is a beautiful deluxe property.
It is a small boutique hotel and every room is a suite. They have a wonderful spa, an outdoor pool, beautiful grounds, Piano Bar, small boutique shop and fitness center. The fitness center was small but had everything you needed for a good workout.
I...
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Dear Judy S
Thank you for your wonderful comments on TripAdvisor.
We are pleased to hear that your stay with us was most memorable and we hope that we will welcome you and many of your clients back to The Saxon very soon. At The Saxon we strive to exceed our guest expectations and we hope that you can say...
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The decor is Afrique, tres chic. Extremely comfortable, private, with exquisite surroundings, gardens, swimming pools. The service is extra ordinary. Your wish is their command, and done so pleasantly. Swim in the heated pool, with a tree overhanging, and next to a pool filled with huge koi. Or relax at the larger infinity pool facing the expansive lawns and garden....
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Dear shirleymsacks,
Thank you for your wonderful comments on TripAdvisor.
We are pleased to hear that your stay with us was most memorable and we hope that we will welcome you back to The Saxon very soon. on your next visit please do let sales@saxon.co.za know as we would like to exceed your expectations.
Kind regards,
Karol Joszkowski, Deputy General...
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I spent 1 night here to celebrate my anniversary and it was an outstanding experience.
On arrival, I liked their procedure of taking you to your suite and checking you in at the writing desk in your suit. A very pleasant and personal touch.
Our suite was on the second floor surrounded by tall trees outside the balcony.
All gadgets...
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Dear Madame_XYZ.
Thank you for your feedback on TripAdvisor. We are most pleased you enjoyed your stay with us and again we hope you had a most memorable anniversary.
In regards to your dining experiences, apologies that it was not as good as expected. We will pass your remarks onto the kitchen team and hope that when you return we...
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I have been to The Saxon on numerous occasions but my recent experience was abysmal! I can not believe that a 5 star hotel provided this level of service.
Booked a table for 8 people. After 20 mins of our arrival and trying to get some service, our waiter "knowledge" finally took tea order. The ICE tea took 30 mins...
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Dear LeighDermick,
Thank you for your feedback on your high tea as well as your comments on TripAdvisor.
Please allow us to apologize for the substandard service you received. This is not our usualf standard. We strive for superior service at the Saxon and I can assure you that your comments have been taken into consideration and corrective measures are...
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The Saxon is sheer heaven. This is a much overdue review. I stayed at The Saxon in November 2008 with my mother and then four year old daughter. My mother had broken her foot badly and was bedridden in the sitting room of one of The Saxon's sumptuous suites. This is a place where you want to be bedridden. The...
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Spa trip from hell on my birthday.... such a shame for a leading spa of the world.
This is an email sent to the spa manager and MD of the Saxon hotel and spa this week and the subsequent reply from them:
Dear Thabisa and George Cohen,
If I am very honest this is the second time I have had...
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Dear Michele d,
Thank you for your feedback on your recent trip to the Spa, as well as your feedback on Tripadvisor.
All comments are taken with high regard in order for this not to happen again in future.
As per your discussion with Karol, our Deputy General Manager, we look forward to welcoming you back to The Saxon, and...
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Only complaint was that we only spent 2 days here at the end of our Christmas break in South Africa, everthing else was absolutely perfect. Nothing is too much effort for the staff and all facilities and the rooms are top spec. I previously did not stay here as I thought it may be too in the centre of the...
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We stayed in Saxon for three nights and they were the best days we've had in a long time!
Every little detail was covered by their amazing staff and they ensured our stay was superb.
The room was immaculate, and we had a very helpful butler, Tatenda, who pampered us and was available for us when she was needed.
We...
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Dear caromitxirrika
Thank you for your feedback on your recent stay at The Saxon. We are pleased to hear you enjoyed your experience and that your stay was superb. We will definitely pass on your comments to the staff, and moreso to the kitchen and Tatenda.
We hope to welcome you back very soon, and will try even harder to...
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My husband I just recently got back from the Saxon Boutique and all I can say is WOW! Truly a unique and unbelievable experience! Everything from the rooms to the food and especially the service was impeccable! To say it was a trip of a lifetime is an understatement! There is no question we will be back! Thank you again...
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Dear JJNWright
Thank you for your feedback on your recent stay at The Saxon.
We are pleased to hear that you enjoyed your experience. We do hope to welcome you back soon for an even more memorable stay.
On your next trip please do infor sales@saxon.co.za and we will ensure to make your trip even more memorable.
Best regards
Saxon...
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