Poor service, the staff are,,, ehh, location is not that bad as some people say, its located in the downtown area and is not clean. But it is safe More

The hotel is ok. The staff is friendly and helpful. Unfortunately there's nothing that can be done about the location. It's in a very rough part of town. Lots of drugs, drunks, sleazy bars, hookers, and desperate homeless people. It's dirty, dark, and buildings are falling apart. You might walk out in the daytime if you are a man, but... More

We arrived in Costa Rica at night at found out the shuttle from the airport is non-existent. We told our cab driver the address of the hotel. We was visibly worried. As we neared the hotel, the neighborhood became worse. The cab driver locked the doors. We asked the cab driver about the neighborhood and he said it is the... More

If it's the free shuttle you're interested in, don't bother with this place. They don't offer it anymore, which I didn't know when I arrived since they were still advertising it on their website. It sold me on the place and I wasn't happy when I had to pay a $20 cab from the airport, but after asking to speak... More

Stayed 1 nite at B / W San Jose Downtown. Rooms are ok, friendly and helpful staff. Very good breakfast and coffee ( Costa Rica Coffee) I do not Recommend going in to the neighborhood at night, Can be risky an unsafe. However its within walking distance of major downtown attractions in daytime More

One would think that an America based hotel chain would be reliable, honest and accommodating. This is far from the case with this property. When I reserved our room, shuttle service to the airport was included. This, I surmised, offset the higher rate i paid. Well, I was informed that effective 10/01/11, they no longer offered a shuttle, blamed Expedia... More

I went to Costa Rica for 3 days on a budget and purchased a package that included 3 nights at this hotel. I had never been to this area of San Jose and I truly regret doing so now. The package stated airport transfers included and I had called ahead to find out more about the pickup. They had said... More

The amenities and rooms are good but there is a really noise dominican bar just in front of it. It is close to downtown, which can be good since it is not easy to find places to park in San Jose. More

Perhaps I misread something in my research but this hotel is not near the airport. Shuttle is infrequent so we ended up taking a cab for $20. The night staff didn't have my reservation on file which was booked via Best Western points; it added some stress to the evening. It was already dark when we arrived and the area... More