The staff here was extremely helpful, especially when I had a problem with my transportation. They worked very hard to find me transportation to my next destination. I had room 13 which has a spectacular view of Arenal vocano. The room has a nice balcony. It was a good value. There are no phones in the rooms.

Wi Fi only working in the middle of the reception and only sometimes... Telephone in the rooms didn't work! No safe box not even in the reception, no transportation to La Fortuna, nothing! The pool area with only two very uncomfortable sun chairs... The staff was nice, but unprofessional... Beautiful view, but u get that everywhere in this area. I... More

This hotel has a great view of the volcano..however it is old. we changed rooms 4 times. in the end we settled on the first room. Our room the A/C didn't work (it was due to the batteries in the remote) second room had ants, third room TV didn't work (ended up taking batteries from one room and switched them... More

At first we thought this was going to be a wonderful place to stay. It was charming and had a great view of the volcano. The breakfast was okay but the same thing each morning. After our first night there (we had 2 rooms) our children complained about a smell. One of our girls (16) fell asleep on top of... More

We stayed only 2 nights in the quiet season so not many other guests, but even so the hotel felt closed. On our first day we wanted to get some food at midday, we were told there was no food available as they were cleaning and they didn't know where we could go to get any. At 4pm we went... More

This was part of an EF package tour so I had no say in the booking. It was mainly average but I found the bed comfy enough. The giant window wall that did not open was kind of problematic esp. with a glass door that also needed to be covered by a curtain. We also did not like the fact... More

The view of the volcano is the reason to visit this hotel. The picture is not a lie, and it was awesome one morning we were there. We were fortunate to have one of the cabins so it had a lot of space, it was fairly quiet, and the A/C worked. The kids enjoyed the pool, and the restaurant/bar area... More

There was so much disatification that I'm just going to list the error of this hotel's ways! While giving credit to the few things that were OK. I was traveling for semi-business so this trip was not paid with personal dollars. But I felt so bad ANYBODY had to pay money on this place. Fellow TA Reviewers...trust me...I am very... More

We booked through Travelocity, which currently only pictures the rooms as cabanas, not the motel at the bottom of the lodge, which I was expecting. The view was great, even with the volcano dormant, and the staff helped us book tours and taxis. The laundry was not on time (and my friend really wanted to wear jeans horse-back riding). All... More